Membership Card Scanner ‑Perkd
The reviews for this Shopify App are mixed, with some users experiencing issues with the app's functionality, particularly in assigning card numbers to customer profiles. There are complaints about the lack of response from customer support, leading to frustration and unresolved issues for some users. On the positive side, other users praise the app for its simplicity, convenience, and effectiveness in managing point of sale operations. Additionally, there are mentions of excellent customer service experiences, with quick responses and efficient resolution of issues.
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Was working perfect, but it hasn't been applying cards to customer profiles. Not sure what the issue is, but when we scan a card toa profile, it says "card number assigned" but that is incorrect and the card number does not save to the profile. Given out hundreds of cards now to customers but the number isn't associated to their account. I was told to reinstall it, same issue. Will update review after tech support fixes this, but it is now unusable and we have hundreds of cards in customer hands that arent assigned.
NO reply from support. If they reply soon I will update the review. 3 messages sent since last friday
Hi Ryan, glad we got connected! Sorry we missed your earlier messages—they landed in an old inbox we don’t monitor anymore. Hope everything’s sorted now. If you need anything else, just reply us at [email protected].
This is truly an essential app for POS. It's very simple and convenient. Thank you!
Had a great customer service experience today as I had some issues creating a card with a custom card number. But thanks to the quick service it was resolved in 2 emails. Thanks!!
great app once i got it working correctly. support was a huge help and responded quickly!!
Thanks for your feedback! Just to clarify, the scanner feature works only with iPad/iPhone/Android built-in cameras. For further assistance, kindly reach out to us at [email protected]. We are happy to help troubleshoot and guide you through the process.
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