Photo Finish
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, users appreciate the app's efficiency in uploading photos quickly and saving time. The customer service is also highlighted as exceptional, with the support team going above and beyond to assist users. Additionally, the app's feature of automatically adding alt tags to images is praised for being a time saver. However, on the negative side, there are complaints about issues with image loading and a lack of responsiveness from customer support. Some users find it challenging to rename files in bulk, which can be a drawback for certain workflows. Overall, while the app offers valuable time-saving features, improvements in customer support and functionality are needed to address user concerns.
I recently downloaded and tried out this app with high hopes, but unfortunately, my experience has been less than satisfactory. I've encountered a significant issue with image loading, and despite following all the provided steps diligently, I'm still unable to get any images to load within the app. The most frustrating part of this experience has been the lack of response from customer support. I reached out for assistance, hoping they could help me resolve this issue, but it's been crickets on their end. I understand that app glitches can happen, but the absence of any support or communication leaves much to be desired. While I appreciate the concept of the app and its potential, the lack of effective customer support and unresolved issues have left me feeling quite disappointed. I hope the developers take notice of these concerns and work to improve both their app's functionality and customer service in the future.
I'm truly so sorry for your experience. We don't have record of any of your support requests, and have tried reaching out numerous times to assist with any issues you've been having. We pride ourselves on our support, so we are of course more than happy to help! Please contact us through our support portal or email [email protected] and Mark and I will help you ASAP.
Great app for uploading photos very quickly from dropbox! The customer service is amazing and go above and beyond to help you get set up too! The only drawback is you need to name the files by sku and if your vendor provides the file you will more than likely need to rename them all, which you cannot do in bulk in dropbox. If anyone knows a way to rename them in bulk please share! This app is a HUGE time saver if you can rename all your photos correctly.
Thank you for the feedback and for your review we appreciate it! So glad you were able to import 15k photos into your store.
This app was so helpful! As efficiency is the key to productivity and this app saved tons of our precious time. It made the whole process so streamlined.
Saved us a ton of time and helped to automatically have all of our alt tags on our images! Such a time saver.
Awesome way to get a lot of images loaded at once! *key is to make sure all your images are initially named with a barcode or style number and then its easy breezy from there.
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