Photolock
The reviews are strongly polarized. Many merchants praise the app for making it easy to protect product photos and text, disable right-click copying, and add watermarks or other protections with minimal setup. Positive comments also highlight responsive and helpful support in several cases, with users saying the team fixed theme issues quickly and provided useful advice. Some reviewers appreciate the free or low-cost plans and say the app works exactly as promised, giving them peace of mind that their original images are harder to steal. On the negative side, a recurring complaint is that the app can cause serious site performance or compatibility problems, including slower load times, broken mobile behavior, and even site access issues on certain devices or browsers. Several users report that protection features stopped working or were inconsistent, especially around screenshots, drag-and-drop copying, or mobile/iPhone access. Another major theme is poor or absent support: multiple reviewers say they waited days or weeks without replies, which made problems feel unresolved and costly. Pricing and trial terms also drew criticism, especially sudden price increases and confusion about what the free trial covers.
I use PhotoLock to protect my original artwork, but I’m concerned about its performance impact. In mobile tests of the same collection page, the PageSpeed score dropped from 64 with PhotoLock disabled to 40 when enabled. A date-text overlay became the LCP element, despite visible watermarking being off. My earlier support request remains unanswered. Could you investigate this overlay and advise how to retain image protection without this performance issue?”
Great app! It gives me peace of mind knowing my photos can’t be easily saved with a right-click.
Had not tested to see if the photolock still worked and found out it does not. How long have I been paying for a product that does not prevent vistors to my website from lifting my content? How do I apply for refunds? This was installed in 2019 and last major website revision a few years ago, I tested everything on my website. All was working well. Today I found out it does not work.
We understand how frustrating this must be. The app would not disable itself — this typically results from theme updates or manual changes, and it's likely someone turned off the app embed during your last revision and forgot to reactivate it. Please reach out to our support team directly and we'll help get things working again.
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