Rating

4.3

feedback

13

Reviews

chart

#11,120

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    8%
  • Less than a month
    46%
  • Less than a year
    38%
  • More than a year
    8%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising its efficiency in picking and fulfilling orders, ease of use, and excellent customer service. Many users have highlighted the time-saving benefits of the app, especially in streamlining order processing and creating packing lists. The customer support team, particularly Josh, has been commended for their quick responses and helpful assistance in resolving any issues. Users appreciate the app's ability to customize packing reports and filter orders based on specific criteria, making order fulfillment more organized and efficient. However, there are some concerns raised about the lack of response from the support team in certain cases and the need for improvements such as a dedicated iOS/Android app for more convenient access on mobile devices.

Highlights

Efficiency in order processing and fulfillment, time-saving benefits
Excellent customer service and support, particularly from Josh
Customizable packing reports and order filtering options
Need for improvements like a dedicated iOS/Android app
Lack of response from support team in some cases

Rating Breakdown

  • 5
    85% (11 ratings)
  • 4
    8% (1 ratings)
  • 3
    8% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

3 / 5 Share

March 28, 2023

Would love to give the APP a great rating becuase it looks very promising, but so far I have been unable to get any response on request for support. I can't begin to use it becuase there are errors in the packing slips. A bit annoyed becuase I am paying for the app and can't get a reply from the support team

Using app

About 2 months

Total reviews

1

Average rating

3.0

5 / 5 Share

Nov. 8, 2022

A must-have! Makes picking and fulfilling orders a no-brainer. Easy to learn for new team members. Thanks.

Using app

10 months

Total reviews

10

Average rating

5.0

5 / 5 Share

Nov. 1, 2020

Installed the free version first and very happy so have upgraded to the paid app. Very happy - an issue I encountered upon first installing was solved by support within a day. Works like a dream.

Using app

About 2 months

Total reviews

14

Average rating

4.4

4 / 5 Share

Sept. 15, 2020

The Web App is great so far, I can dearly recommend it. However, some small improvements are needed: * "Detailed summary" in Pick list summary does not provide a "print by default" option, which sucks. * Sometimes the list shows product names even though I have selected to only show SKU values and they are assigned to the product. It is switching back and forth between SKU and product names. * iOS/Android App is missing!!! Having to login via Shopify Web App is not very convenient on a tablet. Still, this is a really great app. I hope you will improve quickly on these slight inconveniences ... especially the smartphone App and the pick list summary.

Using app

Over 2 years

Total reviews

2

Average rating

4.0

5 / 5 Share

June 10, 2020

A fantastic app and brilliant customer service. I really needed my packing reports to be filtered by delivery date rather than order date and this app does that for me.

Using app

14 days

Total reviews

5

Average rating

5.0

All reviews

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