Alpaca: Pack, Pickup, Deliver
Alpaca ‑ Pickup + Local Delivery
Rating
4.9
feedback
61
chart
#2,265
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
23%
-
Less than a year
46%
-
More than a year
21%
Reviews Summary
The reviews for the Alpaca app are overwhelmingly positive, with users praising its cost-effectiveness, user-friendly interface, scheduling capabilities, inventory management, and exceptional customer service. Many users highlighted the responsiveness of the support team, mentioning specific representatives like Jason, Ryan, and Josh who provided quick solutions to their issues. The app's customization features, integration with Shopify, and ability to restrict pick-up times until orders are ready were also highly appreciated. However, there were a few mentions of minor hiccups and confusion during the initial setup.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 14, 2024
If I could, I'd rate them way more than 5 stars. The app is super cost-effective, especially compared to others that have all these features. It was quite difficult to find an app that allows scheduling while also being able to account for inventory levels in each location. The user interface is very easy to use. Plus, I can have logins and secure pins for all team members The service is some of the best I have seen. They are very responsive and get things resolved quickly.
Nov. 24, 2023
Jason from Alpaca is a great support representative who solved my entire issue in the span of less than 30 minutes. Mind you, it's Black Friday, so this level of service is extremely impressive! 100% recommend this app for its functionality and exceptional customer service!
Jan. 2, 2023
Truly amazing app. I tried many of the apps but this is the ONLY one that allows you to restrict the ability to set a pick up time until you mark the order as ready for pick up (packed). I emailed 6-7 other pick up apps and none could do this. I also found that this app was the best one for being integrated into shopify's native pick up functionality. The customization features seem to be the best by far in terms of what you can set and notifications to customers. Most importantly, the service is STELLAR. They were so helpful, even though I'm definitely among their smaller clients I suspect. They didn't treat me any different. would recommend them 100 out of 10.
Dec. 7, 2022
I recently used Alpaca: Pack, Pickup, Deliver and was blown away by the amazing service. The app is super clean and user-friendly, and the date picker made it easy to schedule my deliveries. The team at Alpaca were incredibly professional and took great care of my issues incredibly fast. I couldn't be happier with the service and would definitely give them 5 stars! Thank you, Alpaca!
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