Alpaca: Pack, Pickup, Deliver
Alpaca ‑ Pickup + Local Delivery
Rating
5.0
feedback
45
chart
#4,762
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
2%
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Less than a month
38%
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Less than a year
40%
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More than a year
18%
Reviews Summary
Alpaca is highly praised by ecommerce merchants for its reliability, customization options, user-friendly interface, and exceptional customer service. Users appreciate the app's ease of use, scalability, and ability to streamline order flow, saving them significant time and effort. The support team, particularly individuals like Sam, Steve, Jason, Ryan, and Joshua, is highlighted for being responsive, helpful, and going above and beyond to resolve issues quickly. Alpaca stands out for its powerful features, including customizable scheduling, local delivery navigation, individual logins for locations, and efficient order management. Overall, merchants recommend Alpaca for its efficiency in managing pickup and delivery services on Shopify.
Highlights
Review RSS Feed
All reviews
Oct. 21, 2025
We’ve been using Alpaca for quite a while now and it’s been solid overall. The app is simple to set up and works well with our workflow for pickups and deliveries. We did run into a recent issue, but their support team (Sam in particular) was quick to respond, helpful, and took care of everything including a refund for the downtime. Really appreciate the communication and customer service. Once everything was sorted it’s been running smooth again. Definitely recommend if you need a reliable pickup and delivery setup on Shopify.
April 19, 2025
We’ve tried multiple apps to handle customization for packing, pickup, and delivery but Alpaca is hands down the best. The interface is modern, clean, and intuitive. What really sets Alpaca apart is the level of customization it offers. It goes way beyond what most apps can do. But even more impressive than the app itself is the team behind it. We had a critical issue on our site, but since so much of our store’s functionality is built around their app, we reached out for help. Not only did the Alpaca team investigate and fix the issue, but they did it quickly and at no charge. They also took the time to explain the root of the issue so our developer could prevent it in the future. Incredible support. Powerful features. Clean design. If you’re serious about customizing your store’s fulfillment experience, Alpaca is the way to go.
Thank you for your great review Valmir! We're really pleased that Alpaca is working well for your store and that you've been happy with our teams support when required.
Feb. 4, 2025
We have been using this app for a few years and have been very happy with the results. We ran into an issue recently, and Steve from customer service went out of his way to troubleshoot and help resolve the problem quickly.
Thanks for your very kind review Jennifer! I'm glad we were able to resolve the issue and get you back on track.
Aug. 27, 2024
App works flawlessly for years for our Shopify Plus store. They also have an amazing support team behind the product. Highly recommended!
Thank you for your kind review Mike! We're glad that our pickup and delivery scheduling app block is working well within your Checkout Extensibility compatible checkout.
Aug. 27, 2024
We at GT have been using Alpaca for the last 2 years and have been amazed by its ease of use and scalability. Alpaca is an intuitive solution to pick, pack and dispense the BOPIS orders. It’s as easy as 1, 2, 3! Designed to optimize picking efficiencies, instructs the users on how to pack the items picked and at a click of a button, dispense the order after customer pickup. We look forward to continued collaboration with the product team.
Thanks for the great review! We really pleased to hear how Alpaca has helped support Giant Tiger's pick and pack operation across many retail stores!
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