Alpaca: Pack, Pickup, Deliver
Alpaca ‑ Pickup + Local Delivery
Rating
4.9
feedback
67
chart
#3,729
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
6%
-
Less than a month
30%
-
Less than a year
37%
-
More than a year
21%
Reviews Summary
The Alpaca app has received overwhelmingly positive reviews from users, with many highlighting the exceptional customer service provided by the support team. Users appreciate the ease of use, scalability, and efficiency of the app in managing order flow, scheduling deliveries, and optimizing picking efficiencies. The app's features like built-in local delivery navigation, customizable notifications, and individual logins for different roles have been praised for improving delivery operations. Additionally, users have commended the responsiveness and effectiveness of the support team, particularly mentioning representatives like Steve, Jason, Josh, and Ryan for their outstanding assistance in resolving issues and providing guidance.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 19, 2025
We’ve tried multiple apps to handle customization for packing, pickup, and delivery but Alpaca is hands down the best. The interface is modern, clean, and intuitive. What really sets Alpaca apart is the level of customization it offers. It goes way beyond what most apps can do. But even more impressive than the app itself is the team behind it. We had a critical issue on our site, but since so much of our store’s functionality is built around their app, we reached out for help. Not only did the Alpaca team investigate and fix the issue, but they did it quickly and at no charge. They also took the time to explain the root of the issue so our developer could prevent it in the future. Incredible support. Powerful features. Clean design. If you’re serious about customizing your store’s fulfillment experience, Alpaca is the way to go.
Feb. 4, 2025
We have been using this app for a few years and have been very happy with the results. We ran into an issue recently, and Steve from customer service went out of his way to troubleshoot and help resolve the problem quickly.
Thanks for your very kind review Jennifer! I'm glad we were able to resolve the issue and get you back on track.
Aug. 27, 2024
App works flawlessly for years for our Shopify Plus store. They also have an amazing support team behind the product. Highly recommended!
Thank you for your kind review Mike! We're glad that our pickup and delivery scheduling app block is working well within your Checkout Extensibility compatible checkout.
Aug. 27, 2024
We at GT have been using Alpaca for the last 2 years and have been amazed by its ease of use and scalability. Alpaca is an intuitive solution to pick, pack and dispense the BOPIS orders. It’s as easy as 1, 2, 3! Designed to optimize picking efficiencies, instructs the users on how to pack the items picked and at a click of a button, dispense the order after customer pickup. We look forward to continued collaboration with the product team.
Thanks for the great review! We really pleased to hear how Alpaca has helped support Giant Tiger's pick and pack operation across many retail stores!
Aug. 21, 2024
Alpaca is a life saver for my small business! We are able to seamlessly manage our order flow via this app and this easily replaces at least a full days worth of work each week if not more. Their customer service is always super fast to respond and they have always found a solution to any issue I have had quickly.
Thanks for your very kind review Aubrey! We're really pleased to hear how much time our pick and pack app saves your small business. We're always here should you need anything else.
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