Alpaca: Pack, Pickup, Deliver
Alpaca ‑ Pickup + Local Delivery
Rating
4.9
feedback
66
chart
#3,581
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
6%
-
Less than a month
30%
-
Less than a year
38%
-
More than a year
21%
Reviews Summary
The Alpaca app has received overwhelmingly positive reviews from users, with many highlighting its ease of use, scalability, and exceptional customer service. Users appreciate the intuitive solution it provides for managing BOPIS orders, the built-in local delivery navigation, and the user-friendly interface. The app's flexibility, customization features, and the ability to have individual logins for different locations and roles have also been praised. Customers have commended the support team, particularly mentioning individuals like Steve, Jason, Ryan, and Joshua for their quick responses and effective problem-solving. Overall, users highly recommend Alpaca for its reliability, functionality, and outstanding customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 4, 2025
We have been using this app for a few years and have been very happy with the results. We ran into an issue recently, and Steve from customer service went out of his way to troubleshoot and help resolve the problem quickly.
Thanks for your very kind review Jennifer! I'm glad we were able to resolve the issue and get you back on track.
Aug. 27, 2024
App works flawlessly for years for our Shopify Plus store. They also have an amazing support team behind the product. Highly recommended!
Thank you for your kind review Mike! We're glad that our pickup and delivery scheduling app block is working well within your Checkout Extensibility compatible checkout.
Aug. 27, 2024
We at GT have been using Alpaca for the last 2 years and have been amazed by its ease of use and scalability. Alpaca is an intuitive solution to pick, pack and dispense the BOPIS orders. It’s as easy as 1, 2, 3! Designed to optimize picking efficiencies, instructs the users on how to pack the items picked and at a click of a button, dispense the order after customer pickup. We look forward to continued collaboration with the product team.
Thanks for the great review! We really pleased to hear how Alpaca has helped support Giant Tiger's pick and pack operation across many retail stores!
Aug. 21, 2024
Alpaca is a life saver for my small business! We are able to seamlessly manage our order flow via this app and this easily replaces at least a full days worth of work each week if not more. Their customer service is always super fast to respond and they have always found a solution to any issue I have had quickly.
Thanks for your very kind review Aubrey! We're really pleased to hear how much time our pick and pack app saves your small business. We're always here should you need anything else.
July 26, 2024
I've been using Alpaca: Pack, Pickup, Deliver since 2021, and I can confidently say it's a top-tier Shopify app. Over the years, the support team has consistently been helpful, but the new team led by Steve has set a new standard for excellence. Steve and his team provide probably the best customer support I've ever experienced. Several features of the app stand out. The built-in local delivery navigation that integrates seamlessly with Google Maps is incredibly convenient and efficient. The user interface is simple and intuitive, making it easy to navigate and use. I also appreciate the flexibility of having individual logins for all locations. This feature ensures that each site operates smoothly and independently. Additionally, the specific accounts for order managers and drivers simplify the process, making it easier for everyone involved. Overall, Alpaca: Pack, Pickup, Deliver has significantly improved our delivery operations, and I highly recommend it to any Shopify store owner looking for a reliable and user-friendly delivery solution.
Thanks for your very kind and thorough review Jef! It has been a pleasure to provide support and I hope we are able to continue to deliver a good quality service and great features.
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