Alpaca: Pack, Pickup, Deliver
The reviews are overwhelmingly positive and consistently praise Alpaca as a reliable, feature-rich Shopify app for pickup, delivery, and fulfillment workflows. Merchants repeatedly mention that it is easy to set up, intuitive to use, and highly customizable, with strong support for complex needs like scheduling, inventory-aware pickup options, multi-location operations, order caps, blackout dates, and product-specific rules. Many reviewers say it saves significant time, improves operational efficiency, and works well for both small businesses and larger or more complex stores. Several also highlight that the app integrates well with Shopify’s native pickup functionality and offers a clean, modern interface. The most common negative note is that a few users encountered setup or technical hiccups, though these were usually resolved quickly by support. Some reviewers mention that the app can take time to fully understand at first, and a small number note pricing or feature limitations, such as shipping functionality not fitting their needs or the app being a bit more expensive than alternatives. Even so, the support team is repeatedly described as exceptional, responsive, and willing to go above and beyond, which appears to offset most concerns and is a major reason merchants recommend the app.
Review RSS feed
We’ve been using Alpaca for quite a while now and it’s been solid overall. The app is simple to set up and works well with our workflow for pickups and deliveries. We did run into a recent issue, but their support team (Sam in particular) was quick to respond, helpful, and took care of everything. Really appreciate the communication and customer service. Once everything was sorted it’s been running smooth again. Definitely recommend if you need a reliable pickup and delivery setup on Shopify.
We’ve tried multiple apps to handle customization for packing, pickup, and delivery but Alpaca is hands down the best. The interface is modern, clean, and intuitive. What really sets Alpaca apart is the level of customization it offers. It goes way beyond what most apps can do. But even more impressive than the app itself is the team behind it. We had a critical issue on our site, but since so much of our store’s functionality is built around their app, we reached out for help. Not only did the Alpaca team investigate and fix the issue, but they did it quickly and at no charge. They also took the time to explain the root of the issue so our developer could prevent it in the future. Incredible support. Powerful features. Clean design. If you’re serious about customizing your store’s fulfillment experience, Alpaca is the way to go.
Thank you for your great review Valmir! We're really pleased that Alpaca is working well for your store and that you've been happy with our teams support when required.
We have been using this app for a few years and have been very happy with the results. We ran into an issue recently, and Steve from customer service went out of his way to troubleshoot and help resolve the problem quickly.
Thanks for your very kind review Jennifer! I'm glad we were able to resolve the issue and get you back on track.
App works flawlessly for years for our Shopify Plus store. They also have an amazing support team behind the product. Highly recommended!
Thank you for your kind review Mike! We're glad that our pickup and delivery scheduling app block is working well within your Checkout Extensibility compatible checkout.
We at GT have been using Alpaca for the last 2 years and have been amazed by its ease of use and scalability. Alpaca is an intuitive solution to pick, pack and dispense the BOPIS orders. It’s as easy as 1, 2, 3! Designed to optimize picking efficiencies, instructs the users on how to pack the items picked and at a click of a button, dispense the order after customer pickup. We look forward to continued collaboration with the product team.
Thanks for the great review! We really pleased to hear how Alpaca has helped support Giant Tiger's pick and pack operation across many retail stores!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.