Alpaca: Pack, Pickup, Deliver
Alpaca ‑ Pickup + Local Delivery
Rating
4.9
feedback
61
chart
#2,560
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
23%
-
Less than a year
46%
-
More than a year
21%
Reviews Summary
The Alpaca app has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users praise the app for its cost-effectiveness, user-friendly interface, scheduling capabilities, inventory management features, and exceptional customer service. Many reviewers highlighted the responsiveness and efficiency of the support team, with specific mentions of helpful representatives like Jason, Ryan, and Josh. The app's customization options, seamless integration with Shopify, and ability to handle complex operational requirements were also commended. However, there were a few minor issues reported, such as initial confusion with setup and occasional bugs. Overall, the Alpaca app is highly recommended for its functionality, ease of use, and dedicated customer support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 14, 2024
If I could, I'd rate them way more than 5 stars. The app is super cost-effective, especially compared to others that have all these features. It was quite difficult to find an app that allows scheduling while also being able to account for inventory levels in each location. The user interface is very easy to use. Plus, I can have logins and secure pins for all team members The service is some of the best I have seen. They are very responsive and get things resolved quickly.
Nov. 24, 2023
Jason from Alpaca is a great support representative who solved my entire issue in the span of less than 30 minutes. Mind you, it's Black Friday, so this level of service is extremely impressive! 100% recommend this app for its functionality and exceptional customer service!
Jan. 2, 2023
Truly amazing app. I tried many of the apps but this is the ONLY one that allows you to restrict the ability to set a pick up time until you mark the order as ready for pick up (packed). I emailed 6-7 other pick up apps and none could do this. I also found that this app was the best one for being integrated into shopify's native pick up functionality. The customization features seem to be the best by far in terms of what you can set and notifications to customers. Most importantly, the service is STELLAR. They were so helpful, even though I'm definitely among their smaller clients I suspect. They didn't treat me any different. would recommend them 100 out of 10.
Dec. 7, 2022
I recently used Alpaca: Pack, Pickup, Deliver and was blown away by the amazing service. The app is super clean and user-friendly, and the date picker made it easy to schedule my deliveries. The team at Alpaca were incredibly professional and took great care of my issues incredibly fast. I couldn't be happier with the service and would definitely give them 5 stars! Thank you, Alpaca!
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