Alpaca: Pack, Pickup, Deliver for Shopify

Alpaca: Pack, Pickup, Deliver

Alpaca ‑ Pickup + Local Delivery

Rating

4.9

feedback

61

Reviews

chart

#2,682

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    3%
  • Less than a month
    23%
  • Less than a year
    46%
  • More than a year
    21%

Reviews Summary

The reviews for the Alpaca app are overwhelmingly positive, with users praising its cost-effectiveness, user-friendly interface, scheduling capabilities, inventory management, and exceptional customer service. Many users highlighted the app's unique features, such as the ability to restrict pick-up times until orders are ready, seamless integration with Shopify, and stellar customization options. The support team, particularly individuals like Jason, Ryan, and Joshua, received high praise for their quick responses and effective problem-solving. However, there were a few mentions of minor issues or confusion during the initial setup phase, but these were quickly resolved with the help of the responsive support team.

Highlights

Cost-effectiveness, user-friendly interface, scheduling capabilities, inventory management, exceptional customer service
Unique features, seamless integration with Shopify, customization options
Responsive and effective support team, quick issue resolution
Minor setup issues, confusion during initial setup

Rating Breakdown

  • 5
    95% (58 ratings)
  • 4
    2% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (1 ratings)
  • 1
    2% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 14, 2024

If I could, I'd rate them way more than 5 stars. The app is super cost-effective, especially compared to others that have all these features. It was quite difficult to find an app that allows scheduling while also being able to account for inventory levels in each location. The user interface is very easy to use. Plus, I can have logins and secure pins for all team members The service is some of the best I have seen. They are very responsive and get things resolved quickly.

Using app

--

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 9, 2023

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 24, 2023

Jason from Alpaca is a great support representative who solved my entire issue in the span of less than 30 minutes. Mind you, it's Black Friday, so this level of service is extremely impressive! 100% recommend this app for its functionality and exceptional customer service!

Using app

Almost 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 2, 2023

Truly amazing app. I tried many of the apps but this is the ONLY one that allows you to restrict the ability to set a pick up time until you mark the order as ready for pick up (packed). I emailed 6-7 other pick up apps and none could do this. I also found that this app was the best one for being integrated into shopify's native pick up functionality. The customization features seem to be the best by far in terms of what you can set and notifications to customers. Most importantly, the service is STELLAR. They were so helpful, even though I'm definitely among their smaller clients I suspect. They didn't treat me any different. would recommend them 100 out of 10.

Store

Bakline

Using app

18 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 7, 2022

I recently used Alpaca: Pack, Pickup, Deliver and was blown away by the amazing service. The app is super clean and user-friendly, and the date picker made it easy to schedule my deliveries. The team at Alpaca were incredibly professional and took great care of my issues incredibly fast. I couldn't be happier with the service and would definitely give them 5 stars! Thank you, Alpaca!

Using app

12 minutes

Total reviews

1

Average rating

5.0

All reviews

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