Pickupp: On‑Demand Delivery
Power your shop with our seamless delivery solution
Rating
4.0
feedback
8
chart
#13,418
Reviews Over Time
App Ranking
Time spent using app
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75%
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More than a year
25%
Reviews Summary
The reviews for the Pickupp app on Shopify are generally positive, highlighting its time-saving features in automatically creating delivery orders and integrating well with Shopify. Users appreciate the convenience of not having to re-enter customer details and address, as well as the auto-fulfillment and tracking notifications provided. However, there are concerns about the courier service's reliability, with instances of delays in arrival and difficulties in canceling orders without incurring fees. Some users also mention the need for improvements in the integration, such as better notification for delayed deliveries and the ability to select default fulfillment locations.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 18, 2021
The App is really helpful in automatically creating delivery orders directly from within Shopify. It saves us a lot of time in the fulfilment process. The app support could be better from a technical point of view, so that we could integrate more details from our orders such as delivery date and time . Overall very satisfied with the integration and the service as well.
June 14, 2021
Good integration to have and it saves time re-entering the customer details and address. It also auto-fulfills and notifies customer on the tracking details. However you need to be careful to check the fulfillment location as Pickupp sometimes selects the wrong location. Overall still satisfied and would continue using it.
June 8, 2021
A relatively good and efficient courier service with a web portal that is very user friendly. The integration with Shopify makes it pretty convenient too. What can be improved is that sometimes the courier takes more than 4 hours to arrive but there is no notification provided to highlight it to us and if the order has been accepted, we can't cancel it without incurring a fee, even when though it is way past our opening hours. This happens now and then, but overall it works well.
June 5, 2021
Good integration to have and it saves me some time re-entering the customer details and address. It also auto-fulfills and notifies customer on the tracking details. However you need to be careful to check the fulfillment location as Pickupp sometimes selects the wrong location. Not sure how the algorithm works though and there's no option to select a default fulfilmment location. The only thing is you need to enter the parcel dimensions manually which is not surprising because Shopify does not have parcel dimensions built in too. So hopefully Shopify can come up with an attribute to enter parcel dimensions and Pickupp updates the integration. Overall still satisfied and would continue using it.
Nov. 15, 2020
This company's service is unreliable. the courier service does not come on time and will not pick up their phones to answer. And when you cancel the the order for pick up they charge you 50% fee when no service was rendered. The customer service is bad as well, do not reply and have to wait online for very long time to get a response and they do not bother to have a service recovery, they will just copy and paste their standard replies online. Very bad experience with them. This review is written for Singapore service only not for any other region.
Dear Otah Otah, we're so sorry to hear about your negative experience about our courier service. Your feedback is really important to us and we would like to look into this further to see how we can improve and address it. Would you be able to drop us an email at [email protected] with your account details and experience? Also, to clarify, we only cancel the order for pick up when a delivery agent has been matched to your order and is on their way to pick it up. Otherwise, it would be a full refund. Once again, we would look forward to hearing from you. Thank you.
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