Picsio: Bulk Image Upload
Bulk image upload and matching directly to product variants
Rating
2.1
feedback
8
chart
#2,208
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
25%
-
Less than a day
25%
-
Less than a month
38%
-
Less than a year
12%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are quite polarized, with a mix of positive and negative feedback. Positive aspects highlighted by users include the app's functionality in uploading photos for the store, especially when SKU and filename match, and the helpfulness of the customer support team. Users appreciate the tool's in-depth features and options, as well as the quick responses from the support team. On the other hand, negative themes in the reviews include the misleading information about the app being free when it actually requires a subscription to Pics.io, the high monthly cost of $50, difficulties in unsubscribing and issues with customer service responsiveness. Some users also expressed frustration with the extra steps required to import images and the overall cost and time involved.
Highlights
Review RSS Feed
All reviews
Dec. 3, 2024
The app is unable to match the image name to our SKU's. Tech support unable to solve the problem. I'll revise this review if tech support returns with a resolution.
Dear Customer, Thank you for sharing your review. We sincerely apologize for the inconvenience caused by the issue with our plugin. We’re glad to inform you that the issue with matching image names to your SKUs has now been resolved. Please check if everything is working as expected on your end, and let us know if there’s anything else we can assist you with. Best regards.
April 24, 2024
I have been using this app to upload photos for my store. It works well if sku and filename are the same. Specially I would like to mention the work with product variants, this option helped a lot. The app itself is really free, but you must have a subscription to Pics.io, it's $50/month. Keep this in mind.
April 10, 2024
This is anything but free. The fact that they want a monthly subscription to upload bulk images is bonkers. I'd pay a one time fee of $50 but these greedy developers want that once a month.. beat it.
Jan. 16, 2024
Useless - This starts are $50 Per month. They claim it is free on the app store page, but no element of this is free whatsoever. Not only is $50 a month just ridiculous, it is clearly done to avoid paying any fees via the shopify app store. This app did nothing but waste my valuable time installing and making an account and confirming the account blah blah just to be met with a "choose your subscription" page. Useless, Do not bother installing.
Dear Customer, Thanks for taking the time to share your feedback about our app. We sincerely apologize for any inconvenience you may have experienced. Let us address your concerns point by point so that others don't get confused: - Free Access: The app is indeed free for our main app's clients as it serves as an add-on to Pics.io DAM. There is a free trial version available and designed to help non-Pics.io users determine if our app meets their specific business needs and use cases. After the trial, non-Pics.io users can choose to subscribe to one of our plans to continue enjoying the app's full range of features. - Pricing Structure: We want to clarify that the $50 per month is not intended to circumvent any Shopify app store fees. The reason behind the separate app and pricing is due to Pics.io being primarily a comprehensive digital asset management software. The Shopify app is an extension of our main product, developed and introduced based on the specific requests and needs of our customers. - Account Setup and Subscription Selection: We regret to hear that your initial experience with our app did not meet your expectations and seemed to consume your valuable time. It seems that there might have been a misunderstanding regarding the process of requesting a free trial during the sign-up. We would like to rectify this and offer you the assistance you need to get started. If you're willing, please provide us with your email address so we can guide you through setting up your free trial or contact us via chat support. Please feel free to reach out to us directly if you have any more questions or need further assistance. Warm regards.
Sept. 30, 2023
There's no way this app could be unsubscribed. I've already uninstalled the app but they're still charging me. And now I need to install the app again to see how I could unsubscribe and I saw that I've already done so as stated in the billing page. And I've contacted them via email and no one responded to me....I'm so helpless. Could someone from Pics.io see this message and help me? I don't wanna pay non-stop while I just need this services for one time. And I dunno why they charge me $30 when the plan says it's only $18 per month.....I wonder if this app is a scam which doesn't allow people to unsubscribe.
Hey there, We're really sorry to hear about the trouble you had with unsubscribing and the billing issues. Even though it's been a while since you left the comment, we'd like to shed some light on the situation to help others understand the pricing model. Our plugin is part of the Solo and higher plans of our Pics.io DAM platform. To stop the charges, you need to cancel the subscription with Pics.io DAM, not just the plugin on the Shopify end. We understand this might have been a bit confusing, and I'm sorry for any inconvenience it has caused. Regarding the support team's reaction: our team typically replies within 24 hours via email, and we assume you left the comment earlier and got contacted later after that. Also, let us address the pricing-related complaint: our previous pricing for the Solo plan started at $18 per month. It sounds like the additional $12 might be for the 'website functionality' feature that wasn't necessary for making the plugin work. We can certainly help adjust your plan if that feature isn’t needed and you didn't intend to buy it. We're here to make things right and ensure you only pay for what you need. Best regards, Pics.io Support Team
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