Rating

4.7

feedback

52

Reviews

chart

#3,148

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    13%
  • Less than a month
    44%
  • Less than a year
    33%
  • More than a year
    8%

Reviews Summary

The Picture It app has received overwhelmingly positive reviews from users. Customers praise the app for its user-friendly interface, seamless setup process, and the ability to visualize products in different settings using augmented reality (AR). The customer support provided by Alex, the owner of Picture It, is highly appreciated for being responsive, helpful, and patient. Users also highlight the app's impact on increasing conversions, customer confidence, and overall user experience on their online stores. However, there are a few negative reviews mentioning issues with app functionality and support response time.

Highlights

Positive customer support and responsiveness from Alex
User-friendly interface and seamless setup process
Augmented reality (AR) feature for visualizing products in different settings
Impact on increasing conversions and customer confidence
Issues with app functionality and support response time

Rating Breakdown

  • 5
    94% (49 ratings)
  • 4
    0% (0 ratings)
  • 3
    2% (1 ratings)
  • 2
    2% (1 ratings)
  • 1
    2% (1 ratings)

Reviews with Text

  • 96% (50)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 14, 2026

Picture It team have been instrumental in helping us launch our 8M+ variant catalog with AR features. We tested several solutions on the market, and Picture It was by far the best fit for our needs. The platform is flexible, fast, and works extremely well at scale. One of the biggest factors for us was website performance, and Picture It did not negatively impact our site load times, which was absolutely critical. Alex has also been incredibly responsive and helpful throughout the process. I can reach him seven days a week and he would respond almost immediately. I highly recommend Picture It. It’s absolutely worth the time and effort to give it a try.

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 18, 2026

After many years of testing and trialing different apps this is THE ONE! Firstly impressed with the customer support and how quickly they get back to you as well as how patient they are while you're learning the ropes. Then the functionality has been set-up to a point where you can have a fast and easy onboarding and the app does most of the heavy lifting. The final product is solid and I can't wait for my customers to use it.

Using app

2 days

Total reviews

13

Average rating

4.9

Developer Reply

Thanks for the review! - Alex

5 / 5 Share

April 12, 2026

I started with a BOT chat but my problem couldn't be resolved. I was then forwarded to Alex who solved my problem quickly. I love this APP and it is exactly what I wanted to improve my customers experiences.

Using app

About 3 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

April 3, 2026

Picture It has quickly become an invaluable part of my e-commerce website. After demo-ing other virtual room software for my Shopify photo gallery - my best experience by far, has been with Picture It. For example: literally within a minute of typing a tech question to the support team, Alex himself (owner of Picture It) responded immediately. He took as much time as was needed to show me how to achieve the various things I was trying to do; even sending me screen shots and customized video to show me exactly how to execute the changes on my own. And where the tech did not exist to do certain things yet, Alex made product design notes with an enthusiastic offer to incorporate into the software program. I've never in my professional life received such a superior level of tech and customer support than I have with Picture It. Even before Alex responded to my text, an AI guide appeared with detailed suggestions on what to do next. With Picture It, customers that come to my online photo gallery can now see what each piece of art looks like on a virtual wall, and they also have the option to view in AR on a room in their own homes. I am confident this software program - both now - and as it develops further - will be an invaluable tool in helping customers decide what pieces of art, sizes and frame options work best, before they make the final purchase. Smart technology with immediate and personalized tech support are hard to find these days. I can't recommend Alex and Picture It highly enough. Carrie King Founder The Sublime World thesublimeworld.com

Using app

26 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the kind words! Glad you're enjoying Picture It and I hope to continue delivering a great experience for you. - Alex

1 / 5 Share

Feb. 17, 2026

This is very, very bad! I do not recommend using this app, as it does not provide the promised features as described. It constantly breaks, freezes, and doesn’t work. The support team does not fix the issues and doesn’t respond to requests in a timely manner.

Store

YSART

Using app

4 months

Total reviews

2

Average rating

3.0

Developer Reply

Hello! Our app is up and running for all our customers and we take pride in our quick responses and time taken to fix problems. Due to a lack of communication, we could not, and still cannot understand what your new issues are. According to our records, we fixed your original issue and contacted you previously. We've also responded multiple times afterwards to check in and find out more about any new problems you were experiencing. We apologize for any miscommunication that may have occurred, but we can assure you we're here to help when you reach out again. - Alex

All reviews

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