lulolime.com review for Pin Generator
March 25, 2023
I use it, didn’t work for me. I cancel the subscription by the way they recommended just delete the store from pin generator and they kept on charging me! no customer service and no phone number. I need answers.
Hi Elena, I can see the first time you have reached out to us was less than an hour before leaving this review. We have a chatbot on all of our pages which is our point of contact and we have a contact page with a feedback form and a contact email address. In addition, all contact information is in the app listing on Shopify. Kindly advise any other attempts to contact us which we may not have received? Regarding, the instruction to delete your store from Pin Generator. This is not the prescribed way to cancel your subscription. You can either delete the app from your Shopify store or cancel the subscription from the Pin Generator pricing page. Can you please tell me where you got this other information, as it is incorrect? If it is the case that you forgot to cancel your subscription before renewal, then the best option would have been to reach out to me via the above-mentioned contact options and organize a refund, rather than give me a one-star review which negatively affects my business. Kind regards, Oliver
