NatureScapes Studio review for PIX ‑ Image Optimizer
Nov. 11, 2023
I just got it installed today after Shopify had to check into why it was saying it was installed but nothing was working or accessible on it. First strike. They fixed it, but I have no idea what I'm doing or what it does because there is NO information on anything. 2nd strike. The selecting photos to optimize one by one worked ok. A long process and every single photo in my album came up with no identifier for active or hidden products. And what about other images on the website like on my about page. Strike3. There is no documentation or explanation for what each of the enumerated features does or why. Strike 4. It's free, so I guess I can't expect too much. But the paid option also lacks any explanation of it's features, how to use the app or WHY? I thought this thing was also optimizing for SEO - how? Plus the pricing page is too vague. Subscription? but you still have to pay for usage each month? There are too many contradictions with this app. It was recommended by my coach, so I took it. So far there is no proof of optimization because my speed is report is still the same as it was before I installed this app. I'll give it a couple days and see what happens. But it doesn't give me the feeling that I got an app that the average non-geek shop owner can waste the time using. At least it's not too difficult because it's only a one page list of my images. Glad I haven't paid anything for it yet.
Hi, I'm sorry for your experience with our app. First, we have had a lot of installations these days because we are free and we offer one million image optimizations each month, which is why we introduced a subscription model. The high demand caused our app to go down for a few hours yesterday. We have kept our app free for over a year, but our servers and databases come with monthly costs. This is why we decided to make our app available for a nominal fee of $1.99 so that we can continue to provide our services. As of now, we are not making any profit from this app, and we are committed to delivering the best support experience we can. We strive to respond to all tickets within 24 hours and do our best to help users resolve their issues with page speed. Please keep in mind that image weight is not the sole factor affecting page speed; there are many other factors at play. If you have any questions or need assistance, please contact us through the in-app widget or our support email. I'll be happy to help, and I apologize for any inconvenience.
