mobileclubfactory review for Pixelfy: Multi Facebook Pixels
July 28, 2023
The app seems great and seems to work so far but unfortunately the support is seriously lacking. Therefore, if you encounter a technical problem with the app or your pixel, you will be on your own...which is unfortunate. There is only one person available and if he's on vacation, sick or busy you won't get any response. This is not acceptable and this does not accord with shopify's standard where you have other dev that give you 24/7 support. Might have to delete the app ...
Thank you for your feedback. We apologize for the limited support availability. We are a small team, but we are working on adding more support staff. Our response time has improved to 20 minutes. Your understanding is appreciated. We're committed to better serving you in the future. Thank you for your support!
