Planet—Carbon‑neutral shipping
Offer carbon-neutral shipping and showcase your commitment
Rating
3.5
feedback
68
chart
#613
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
10%
-
Less than a month
25%
-
Less than a year
32%
-
More than a year
19%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app's concept of carbon offsetting and its ease of use in setting up and running. Users appreciate the opportunity to contribute to environmental sustainability and reduce their carbon footprint. However, negative feedback revolves around issues such as lack of customization options, difficulties in integrating the app with different themes, and concerns about hidden fees and unauthorized charges. Some users also mentioned challenges in communication with support and discrepancies in data reporting.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 21, 2024
I like it.
Your feedback is really appreciated 💚 Thanks so much for taking the time and for using Planet.
Nov. 12, 2024
Parfait
We really appreciate the positive feedback! Thanks for making commerce more sustainable 💚
Oct. 13, 2024
There was no charge with your permission and the charge was not authorized by you.
Thanks for the note. Planet users are never charged without permission. Planet users can also customize their "billing cap," which guarantees there will be no Planet charges above that customized threshold. Finally, Planet users can choose to enable customers to pay (instead of paying themselves). We'd be happy to unpack these options – reach out to planet at shopify dot com if you'd like to learn more.
Sept. 12, 2024
It could be great to have different choices of badges. Like a mini one (as you can see on this website for exemple ) https://voited.fr/products/ripstop-outdoor-blanket-ocean-navy-cameo-green Thank you. --- Thank you for your reply, but i don't see any planet on shopify dot com... and how to reach you ??? Let me know. Best Xavier
Thanks for the feedback! Good news – you can publish a Planet badge that looks virtually identical to the one on this page! Please reach out to planet at shopify dot com and we would be thrilled to get you set up. Thanks again!!
Aug. 26, 2024
1. It charges you for every order--even POS orders which don't require shipping. 58% of my sales are in-store. Insanely unethical to automatically charge *shipping* offsets for *non-shipping* sales. 2. It seriously inflates your numbers. I made 640 sales in the last 30 days, and was charged for 907 orders. (again, about 370 of these orders didn't require shipping). 3. The history graph shows I had nearly 200 sales *in one day* a few weeks ago. I actually had 29...and only 6 of those required shipping...and only 5 of those had shipped at this point. So I paid nearly $0.15*200=$30 in carbon offsets for 5 shipments for that one day. 4. The app ambiguates "orders" and "deliveries". Per my Shopify reports, I only had 288 "deliveries" in the time it claimed I had 907. Shopify, these infractions erode what little trust people have in environmental practices. I am happy to remove this review if you refund my inflated fees...including Planet fees for all POS orders. My company has been carbon neutral for years, and will continue to be so for sometime thanks to the overages I've paid using Planet.
Thanks for reaching out. You definitely shouldn't be getting billed on POS orders and we will gladly refund you all of those charges. Our team has already reached out and we will get your bill and refund sorted asap.
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