Shopify Planet
Offer carbon-neutral shipping and showcase your commitment
Rating
3.3
feedback
77
chart
#682
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
14%
-
Less than a day
10%
-
Less than a month
38%
-
Less than a year
25%
-
More than a year
8%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app's ease of use, the opportunity it provides to contribute to carbon neutrality, and the initiative to reduce the carbon footprint. Users appreciate the transparency in how shipments become carbon neutral and the overall concept of the app. However, negative aspects highlighted in the reviews include issues with billing, lack of customization options, problems with the badge display, and discrepancies in charges for orders. Some users also mentioned difficulties in reaching customer support and technical issues with the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 15, 2025
There is no support or a way to download results. Just a dash board with an image. Even when contacting shopify support they had no idea how to get the data to me. I will be moving to a better hosted site like green spark.
April 8, 2025
This program is terrible. I was looking for something that would help us showcase our work. They expect you to pay $300.00 a month to be carbon-neutral. Response: Their response is misleading. I never said the $300 was a set price. It is based on how much you ship and ours works out to $300-600 per month. That amount is ridiculous. They do not take into account the things we actually do ourselves to reduce our carbon footprint, and there is nowhere for us to notate that information (we do a lot). There is no reason we should HAVE to pay someone else to offset our carbon neutrality. There is an option to have the customer pay 50 cents, but if you choose that option, then you don't get the badge - and it looks to the customer as though you are putting it all on them and not sharing in the program. It's a great idea, but the execution of the program is poor.
This isn't accurate. The "Community" subscription enables customers to fund carbon-neutral shipping instead of merchants, which means 100% of funding comes from buyers. If merchants want to assign a sliver of their revenue to carbon-neutral shipping, then charges are based on factors like order volume, package weight, etc. There is definitely no flat charge of $300. Please feel free to reach out to planet at shopify dot com if we can help you get configured. Thanks for reviewing the app.
Feb. 27, 2025
Video only suitable for US users. Shows $ as currency and would be better for us in £ with British speaker and phrases.
Thanks for the rating and review. You're right that localized versions of the video assets would be awesome. That's something we hope to pursue in the future. In the meantime, thanks again for the feedback and for using Shopify Planet!
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