Shopify Planet
Offer carbon-neutral shipping and showcase your commitment
Rating
3.2
feedback
73
chart
#1,560
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
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Less than a day
10%
-
Less than a month
37%
-
Less than a year
27%
-
More than a year
12%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app's ability to help offset carbon impact through shipping, ease of use, and flexibility in design and communication. Users appreciate the initiative to support environmental causes and the features that allow them to showcase their contributions on their websites. However, negative feedback revolves around issues such as overcharging customers, lack of transparency in pricing, confusion in billing modes, and difficulties in customization and integration with different themes. Some users also reported unauthorized charges and technical problems with the app.
Highlights
Review RSS Feed
All reviews
Oct. 21, 2025
This is a wonderful app for a wonderful cause! The banners look great and the modal with the video is also great and very well made. If possible, we'd love to have more customization options (such as over outer paddings) for the marketing mode banner. Cheers
July 1, 2025
June 27, 2025
Worked great. Then bots kept ordering the carbon offset. We even changed our code so orders couldn't be made under $5. Shopify's solution was to get a bot protection app. The other carbon offset app we had didn't need this, so we will be going back to that app.
Thanks for sharing your feedback. We’re sorry to hear about the trouble with bot orders and understand your decision. We appreciate you giving Planet a try.
June 13, 2025
May 26, 2025
Very disappointing and confusing experience. Lack of transparency in pricing – The app charges based on estimated emissions, but the logic is completely unclear. When tracking information is not available (which is always the case at checkout), they multiply the emissions estimate by 3. Whether it's the merchant or the customer paying, almost every order gets overcharged. On top of that, I have no idea where the money is actually going – there’s no clear breakdown or follow-up to show how carbon removal is being funded. Unfair in both billing modes – In “Community” mode, customers are charged right when they place the order — but there's never a tracking number at that point, so they are always paying 3x the estimated emissions. In the “Merchant” mode, it’s the same problem: as a seller, we can't generate a tracking number at the moment of purchase, yet we get billed for the 3x inflated estimate too. This app needs to be far more transparent and fair in how it calculates and communicates charges. Until then, I can't recommend it to other businesses.
We're sorry you found the experience confusing—transparency in pricing and impact is important to us. A few clarifications: - When tracking info isn’t available, we estimate emissions using a ~2.5x multiplier on the straight-line (“as the crow flies”) distance. This helps account for real-world shipping routes, and we set this number after consulting a reputable third party. - In Community mode, the fee is a flat amount you set, so there’s no multiplier or uncertainty. - 100% of funds go directly to carbon removal projects—Shopify doesn’t take a cut. - You can see all the companies that have received funding on the Planet About page in your Shopify admin. Watch your inbox soon for updates on new projects getting support! - We’re working on new features and clearer documentation to improve transparency. Thanks again for your honest feedback—it helps us improve. — Planet Team
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