Shopify Planet
Offer carbon-neutral shipping and showcase your commitment
Rating
3.2
feedback
72
chart
#1,293
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
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Less than a day
10%
-
Less than a month
38%
-
Less than a year
28%
-
More than a year
12%
Reviews Summary
The reviews for this Shopify app are quite mixed, with both positive and negative feedback from users. Positive aspects include the ease of offsetting carbon impact through shipping, affordability, simple setup, and flexibility in design and communication. Users appreciate the opportunity to support environmental causes and the features that allow them to display their contributions on their site. However, negative themes include issues with overcharging customers, lack of transparency in pricing and billing, confusion in how charges are calculated, problems with the app's functionality on certain themes, and difficulties in customization and integration with different store elements.
Highlights
Review RSS Feed
All reviews
July 1, 2025
June 27, 2025
Worked great. Then bots kept ordering the carbon offset. We even changed our code so orders couldn't be made under $5. Shopify's solution was to get a bot protection app. The other carbon offset app we had didn't need this, so we will be going back to that app.
Thanks for sharing your feedback. We’re sorry to hear about the trouble with bot orders and understand your decision. We appreciate you giving Planet a try.
June 13, 2025
May 26, 2025
Very disappointing and confusing experience. Lack of transparency in pricing – The app charges based on estimated emissions, but the logic is completely unclear. When tracking information is not available (which is always the case at checkout), they multiply the emissions estimate by 3. Whether it's the merchant or the customer paying, almost every order gets overcharged. On top of that, I have no idea where the money is actually going – there’s no clear breakdown or follow-up to show how carbon removal is being funded. Unfair in both billing modes – In “Community” mode, customers are charged right when they place the order — but there's never a tracking number at that point, so they are always paying 3x the estimated emissions. In the “Merchant” mode, it’s the same problem: as a seller, we can't generate a tracking number at the moment of purchase, yet we get billed for the 3x inflated estimate too. This app needs to be far more transparent and fair in how it calculates and communicates charges. Until then, I can't recommend it to other businesses.
We're sorry you found the experience confusing—transparency in pricing and impact is important to us. A few clarifications: - When tracking info isn’t available, we estimate emissions using a ~2.5x multiplier on the straight-line (“as the crow flies”) distance. This helps account for real-world shipping routes, and we set this number after consulting a reputable third party. - In Community mode, the fee is a flat amount you set, so there’s no multiplier or uncertainty. - 100% of funds go directly to carbon removal projects—Shopify doesn’t take a cut. - You can see all the companies that have received funding on the Planet About page in your Shopify admin. Watch your inbox soon for updates on new projects getting support! - We’re working on new features and clearer documentation to improve transparency. Thanks again for your honest feedback—it helps us improve. — Planet Team
May 10, 2025
We also love this app! Super easy way for us to offset our carbon impact through shipping and to provide customers with peace of mind when ordering from all over the country. We've used Planet to send packages over 1,732,585 km, since installation. Very affordable, with a simple setup and flexibility in terms of design and communication. Highly recommend Luke & The Roadies
1.7 million km?! That's absolutely incredible. Thanks so much for the review and for making commerce more sustainable 💚
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