Shopify Planet
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. Positive aspects include the app's ability to help offset carbon impact through shipping, the ease of use, and the initiative to support environmental causes. Users appreciate the banners and customization options provided by the app. However, there are several negative themes that emerge from the reviews. These include issues with the badge disappearing from the product page, lack of transparency in pricing, overcharging customers, confusion in billing modes, and difficulties in customization and integration with different themes. Some users also reported unauthorized charges and technical issues with the app.
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While the concept of this app is noble, lately my shop has been receiving an influx of fraudulent 50 cent transactions using the Planet app item as the sole item purchased. Luckily we delay capture on the charges and are able to cancel these orders using a Flow automation. But it creates a lot of clutter in the order list. I would love to see the developer team restrict this item from being purchased as the sole item in the shopping cart. Ideally it should only be available with other shippable physical items in the cart.
Echt waardeloos de badge die ik op mijn product page plaats verdwijnt constant na een dag. Heb het nu al een paar dagen handmatig hersteld maar als ik dan dag later weer kijk is het weg. Geen support niks...
Thank you for your feedback! We reached out to you directly after seeing your review and identified a bug in our app that was causing the badge to disappear. This has been fixed and we've improved our monitoring to prevent it from happening again. Please don't hesitate to contact us if you need anything. — Planet App Team
This is a wonderful app for a wonderful cause! The banners look great and the modal with the video is also great and very well made. If possible, we'd love to have more customization options (such as over outer paddings) for the marketing mode banner. Cheers
Thank you so much! We're really glad you're enjoying the app and the cause behind it. The carbon removal projects/technologies that you're supporting are really benefitting. We appreciate the feedback on customization options and will keep it in mind as we evolve the app! — Planet App Team
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