Shopify Planet
The reviews for this Shopify app are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's concept of offsetting carbon emissions and supporting environmental causes. The app offers easy ways to implement carbon-neutral shipping and display contributions to customers. Users also like the customization options available, such as banners and modals for marketing. However, there are several recurring issues mentioned in the reviews. Some users have experienced fraudulent transactions with the app, leading to clutter in their order lists. There are concerns about transparency in pricing and billing, with some users feeling overcharged or confused about the calculations. Additionally, there are complaints about lack of support, difficulties in customization, and technical issues like badges disappearing or not showing up correctly on the website.
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While the concept of this app is noble, lately my shop has been receiving an influx of fraudulent 50 cent transactions using the Planet app item as the sole item purchased. Luckily we delay capture on the charges and are able to cancel these orders using a Flow automation. But it creates a lot of clutter in the order list. I would love to see the developer team restrict this item from being purchased as the sole item in the shopping cart. Ideally it should only be available with other shippable physical items in the cart.
I'm really sorry to hear about the fraudulent transactions. Unfortunately, your suggestion to restrict this item from being purchased isn't something we can do. I'm glad to hear that at least your Flow automation is helping. I'd also recommend reviewing Shopify's built-in fraud filters and bot protection settings, which could help here. — Planet App Team
Echt waardeloos de badge die ik op mijn product page plaats verdwijnt constant na een dag. Heb het nu al een paar dagen handmatig hersteld maar als ik dan dag later weer kijk is het weg. Geen support niks...
Thank you for your feedback! We reached out to you directly after seeing your review and identified a bug in our app that was causing the badge to disappear. This has been fixed and we've improved our monitoring to prevent it from happening again. Please don't hesitate to contact us if you need anything. — Planet App Team
This is a wonderful app for a wonderful cause! The banners look great and the modal with the video is also great and very well made. If possible, we'd love to have more customization options (such as over outer paddings) for the marketing mode banner. Cheers
Thank you so much! We're really glad you're enjoying the app and the cause behind it. The carbon removal projects/technologies that you're supporting are really benefitting. We appreciate the feedback on customization options and will keep it in mind as we evolve the app! — Planet App Team
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