Shopify Planet
The reviews for this Shopify App are quite mixed. On the positive side, users appreciate the ease of installation and use, real-time updates, and the opportunity to offset carbon impact through shipping. The app is praised for its noble concept and initiatives to support environmental causes. However, there are several negative aspects highlighted in the reviews. Users have reported issues with fraudulent transactions, lack of transparency in pricing, unapproved charges, and difficulties with customization and integration. Some users also expressed concerns about the app charging for every order, even for in-store purchases, and the lack of support from the developer team. Overall, while the app has potential and good intentions, there are significant areas that need improvement to enhance user experience and trust in the app's functionality.
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Super easy to install and use and great real time updates
While the concept of this app is noble, lately my shop has been receiving an influx of fraudulent 50 cent transactions using the Planet app item as the sole item purchased. Luckily we delay capture on the charges and are able to cancel these orders using a Flow automation. But it creates a lot of clutter in the order list. I would love to see the developer team restrict this item from being purchased as the sole item in the shopping cart. Ideally it should only be available with other shippable physical items in the cart.
I'm really sorry to hear about the fraudulent transactions. Unfortunately, your suggestion to restrict this item from being purchased isn't something we can do. I'm glad to hear that at least your Flow automation is helping. I'd also recommend reviewing Shopify's built-in fraud filters and bot protection settings, which could help here. — Planet App Team
Echt waardeloos de badge die ik op mijn product page plaats verdwijnt constant na een dag. Heb het nu al een paar dagen handmatig hersteld maar als ik dan dag later weer kijk is het weg. Geen support niks...
Thank you for your feedback! We reached out to you directly after seeing your review and identified a bug in our app that was causing the badge to disappear. This has been fixed and we've improved our monitoring to prevent it from happening again. Please don't hesitate to contact us if you need anything. — Planet App Team
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