Shopify Planet
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. One common positive theme is the appreciation for the app's concept and the opportunity it provides to contribute to carbon neutrality and environmental causes. Users like the ease of setup and the ability to showcase their commitment to sustainability to customers. However, there are several negative themes that emerge from the reviews. One major issue is the app charging customers without their consent, leading to confusion and frustration. Users have also reported technical issues such as badges disappearing, lack of support, and problems with integration on different themes. Transparency in pricing and billing methods is another concern, with users feeling overcharged and unclear about where the funds are going. Overall, while the app has potential for positive impact, there are significant areas that need improvement to enhance user experience and trust in the app's functionality.
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While the concept of this app is noble, lately my shop has been receiving an influx of fraudulent 50 cent transactions using the Planet app item as the sole item purchased. Luckily we delay capture on the charges and are able to cancel these orders using a Flow automation. But it creates a lot of clutter in the order list. I would love to see the developer team restrict this item from being purchased as the sole item in the shopping cart. Ideally it should only be available with other shippable physical items in the cart.
I'm really sorry to hear about the fraudulent transactions. Unfortunately, your suggestion to restrict this item from being purchased isn't something we can do. I'm glad to hear that at least your Flow automation is helping. I'd also recommend reviewing Shopify's built-in fraud filters and bot protection settings, which could help here. — Planet App Team
Echt waardeloos de badge die ik op mijn product page plaats verdwijnt constant na een dag. Heb het nu al een paar dagen handmatig hersteld maar als ik dan dag later weer kijk is het weg. Geen support niks...
Thank you for your feedback! We reached out to you directly after seeing your review and identified a bug in our app that was causing the badge to disappear. This has been fixed and we've improved our monitoring to prevent it from happening again. Please don't hesitate to contact us if you need anything. — Planet App Team
Worked great. Then bots kept ordering the carbon offset. We even changed our code so orders couldn't be made under $5. Shopify's solution was to get a bot protection app. The other carbon offset app we had didn't need this, so we will be going back to that app.
Thanks for sharing your feedback. We’re sorry to hear about the trouble with bot orders and understand your decision. We appreciate you giving Planet a try.
Your “more info” button doesn’t work on the Empire Shopify Theme. Please advise
Thanks for letting us know about this issue! Since the Empire theme is built by a third-party developer, we aren’t able to resolve this ourselves. We recommend reaching out to the theme developer for assistance. If they need any input from our side, or if you have any other questions, you can contact us at [email protected]. Thanks for being a Planet user!
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