Shopify Planet

The reviews are mixed, with many merchants praising the app’s simple setup, ease of use, and the positive environmental mission behind carbon-neutral shipping and carbon offsetting. Several users also like the real-time updates, the ability to support sustainability goals, and the general concept of making it easy to communicate eco-friendly efforts to customers. Positive reviews frequently mention that the app is affordable, straightforward to install, and a good fit for stores that want to align with sustainability values. However, a large share of the feedback is strongly negative and centers on billing, reliability, and support. Merchants report unexpected or inflated charges, including repeated small fraudulent-looking transactions, charges for orders that should not have been billed, unclear pricing logic, and confusion around caps and plan behavior. Others complain that the badge or widget disappears, does not work with certain themes or checkout setups, causes layout issues, or lacks customization options. Support is also a recurring pain point, with multiple reviewers saying they received little help, no clear data access, or no resolution when problems occurred.