Shopify Planet
The reviews for this Shopify app are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's concept of offsetting carbon emissions and supporting environmental causes. The app offers easy ways to implement carbon-neutral shipping and display contributions to customers. Users also like the customization options available, such as banners and modals for marketing. However, there are several recurring issues mentioned in the reviews. Some users have experienced fraudulent transactions with the app, leading to clutter in their order lists. There are concerns about transparency in pricing and billing, with some users feeling overcharged or confused about the calculations. Additionally, there are complaints about lack of support, difficulties in customization, and technical issues like badges disappearing or not showing up correctly on the website.
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While the concept of this app is noble, lately my shop has been receiving an influx of fraudulent 50 cent transactions using the Planet app item as the sole item purchased. Luckily we delay capture on the charges and are able to cancel these orders using a Flow automation. But it creates a lot of clutter in the order list. I would love to see the developer team restrict this item from being purchased as the sole item in the shopping cart. Ideally it should only be available with other shippable physical items in the cart.
I'm really sorry to hear about the fraudulent transactions. Unfortunately, your suggestion to restrict this item from being purchased isn't something we can do. I'm glad to hear that at least your Flow automation is helping. I'd also recommend reviewing Shopify's built-in fraud filters and bot protection settings, which could help here. — Planet App Team
Echt waardeloos de badge die ik op mijn product page plaats verdwijnt constant na een dag. Heb het nu al een paar dagen handmatig hersteld maar als ik dan dag later weer kijk is het weg. Geen support niks...
Thank you for your feedback! We reached out to you directly after seeing your review and identified a bug in our app that was causing the badge to disappear. This has been fixed and we've improved our monitoring to prevent it from happening again. Please don't hesitate to contact us if you need anything. — Planet App Team
Worked great. Then bots kept ordering the carbon offset. We even changed our code so orders couldn't be made under $5. Shopify's solution was to get a bot protection app. The other carbon offset app we had didn't need this, so we will be going back to that app.
Thanks for sharing your feedback. We’re sorry to hear about the trouble with bot orders and understand your decision. We appreciate you giving Planet a try.
Your “more info” button doesn’t work on the Empire Shopify Theme. Please advise
Thanks for letting us know about this issue! Since the Empire theme is built by a third-party developer, we aren’t able to resolve this ourselves. We recommend reaching out to the theme developer for assistance. If they need any input from our side, or if you have any other questions, you can contact us at [email protected]. Thanks for being a Planet user!
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