Ruvelle review for Plantboy ‑ Live Plant Dropship

Jan. 23, 2024

We hesitate writing this review because, as a small business owner, we know how much these can affect our business, but working with vendors affects our business too and I think it's important for other business owners to be aware of what it's like to work with Plantboy. We no longer work with them because, as others have stated, there is zero customer service and help. We had to issue a refund for a customer because the order never synced with PlantBoy. After multiple rounds of emails to them through various channels over 2 weeks, we could not get a hold of anyone to help us remedy this issue. The customer never got the plant, we lost out on sales, and PlantBoy was unreachable. This is not at all acceptable to us as a small business and the service that we provide our customers. We gave them 2 stars instead of 1 because the one order that did go through all the way worked seamlessly and the plant was very good quality. It was even larger than we expected. We had hoped to work with them closely, but with a complete lack of communication and customer service to help us resolve issues for our customers, we will not be working with them again.