Plerdy — Heatmap, Replay & SEO
Avoid lost sales by improving UX and SEO
Rating
4.2
feedback
24
chart
#2,488
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
25%
-
Less than a day
25%
-
Less than a month
17%
-
Less than a year
17%
-
More than a year
12%
Reviews Summary
The reviews for the Plerdy Shopify App are overwhelmingly positive, highlighting the excellent customer support provided by the team. Users appreciate the fast and comprehensive support they receive, along with the app's functionality such as heatmaps, session recordings, and SEO tools. The tool is praised for providing valuable insights into customer behavior and helping users optimize their Shopify stores. However, some users have reported issues with the app's performance, including slow dashboard loading times and server errors. Additionally, a few users found the user interface to be confusing and hard to navigate.
Highlights
Review RSS Feed
All reviews
Dec. 8, 2025
Support is fast and kind. App works as described. Very insightful results. Thank you!
I'm very glad it helps you. Thanks!
Nov. 25, 2025
Support has been fast and comprehensive. I just wanted to make a baseline rating since I just started using the app -- it is VERY impressive! I will edit the review in the future if needed.
Thank you very much!
Nov. 19, 2025
Literally No support. Not able to open the App.Contacted the support.No reply yet.
Hi there, I was sorry to see a one-star review. I checked your support requests — the first one was on August 3, 2024, and we replied the same day at 22:30:56. The second request was on November 13, 2025, at 9:51 AM, and we responded to that one as well. I understand that it’s easy to feel frustrated, and receiving such feedback is never pleasant. We always do our best to help our customers and are happy to support you anytime. I hope you’ll feel comfortable reaching out to our support team again whenever you need assistance. Thank you!
March 21, 2025
Very nice app! It show me what people do on my website, where they go, where they stop. I also use pop-ups, and now I have more emails from customers. Only bad thing – sometimes dashboard work slow, but not big problem. I recommend!
Thank you very much! Dashboard works with lazy loading, so it should be fine.
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