Plerdy: Heatmap, Replay & SEO
The reviews for the Plerdy Shopify App are overwhelmingly positive, with users praising the app's customer support, insightful results, and useful features like heatmaps, session recordings, and SEO tools. Many users appreciate the comprehensive support provided by the team and find the app easy to use once they get the hang of it. However, there are some concerns about the app's speed, occasional server errors, and the complexity of the user interface. Despite these issues, users still find Plerdy to be a valuable tool for analyzing customer behavior and improving their online stores.
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Great Customer Support
Thanks!
Support is fast and kind. App works as described. Very insightful results. Thank you!
I'm very glad it helps you. Thanks!
Literally No support. Not able to open the App.Contacted the support.No reply yet.
Hi there, I was sorry to see a one-star review. I checked your support requests — the first one was on August 3, 2024, and we replied the same day at 22:30:56. The second request was on November 13, 2025, at 9:51 AM, and we responded to that one as well. I understand that it’s easy to feel frustrated, and receiving such feedback is never pleasant. We always do our best to help our customers and are happy to support you anytime. I hope you’ll feel comfortable reaching out to our support team again whenever you need assistance. Thank you!
I use Plerdy for multiple sites, and honestly, I’m really happy with it. The support team helped me fix a few issues, which is a big plus. It’s easy to use, and apps like Plerdy are pretty rare!
Thank you very much! I am glad that Plerdy is helping businesses.
ui/ux you have recording of screens but you can't see it it doesn't record the screens. very slow support. unfortunately I bought it on a lifetime deal my mistake don't do it yourself.
Hello, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the difficulties you've experienced with our app. Our support team is dedicated to responding within 24 hours, and often within 12 hours, depending on the current volume of requests. We are always eager to help resolve any issues you might be facing. Many times, problems can be resolved by ensuring the correct date is selected or by adjusting the video session settings. We regret that your experience did not meet your expectations and are saddened to see such a review. Please reach out to our support team so we can assist you directly and ensure that your concerns are addressed promptly. Thank you for your understanding and patience.
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