Plerdy: Heatmap, Replay & SEO

Name: Plerdy: Heatmap, Replay & SEO
Brand: Plerdy
Rating: 4.2 (23 reviews)

Avoid lost sales by improving UX and SEO

Customer analytics Analytics apps Barcode scanning

Developer

Plerdy

View on App Store

Plerdy: Heatmap, Replay & SEO

Rating

4.2

Feedback

Reviews

Chart

#2,644

Shopify

Reviews over time

New reviews per month across the app's lifetime.

App ranking

Overall position in the Shopify App Store.

Reviews summary

The reviews for the Plerdy Shopify App are overwhelmingly positive, with users praising the app's customer support, insightful results, and useful features like heatmaps, session recordings, and SEO tools. Many users appreciate the app's ability to provide valuable insights into customer behavior and help optimize their online stores. The support team is highlighted as responsive and helpful, making the overall experience with the app positive for most users. However, there are some negative reviews mentioning issues with slow support, server errors, and difficulties in understanding the UI.

Rating breakdown

5 83% (19) 4 0% (0) 3 0% (0) 2 4% (1) 1 13% (3)

Reviews with text

100% (23)

Review RSS feed

Time spent using app

How long merchants keep the app installed.

Less than an hour 26%

Less than a day 26%

Less than a month 22%

Less than a year 13%

More than a year 13%

All reviews

5 / 5 Share

Feb. 17, 2026

Great Customer Support

Store Using app Total reviews Average rating

Simply Online Australia 4 days 3 5.0

Developer Reply

Thanks!

5 / 5 Share

Dec. 8, 2025

Support is fast and kind. App works as described. Very insightful results. Thank you!

Store Using app Total reviews Average rating

10 Delight Waterfall Systems 9 days 1 5.0

Developer Reply

I'm very glad it helps you. Thanks!

5 / 5 Share

Nov. 25, 2025

Support has been fast and comprehensive. I just wanted to make a baseline rating since I just started using the app -- it is VERY impressive! I will edit the review in the future if needed.

Store Using app Total reviews Average rating

Mommy Makeup About 6 hours 18 4.8

Developer Reply

Thank you very much!

1 / 5 Share

Nov. 19, 2025

Literally No support. Not able to open the App.Contacted the support.No reply yet.

Store Using app Total reviews Average rating

Fabusframes Over 2 years 7 3.9

Developer Reply

Hi there, I was sorry to see a one-star review. I checked your support requests — the first one was on August 3, 2024, and we replied the same day at 22:30:56. The second request was on November 13, 2025, at 9:51 AM, and we responded to that one as well. I understand that it’s easy to feel frustrated, and receiving such feedback is never pleasant. We always do our best to help our customers and are happy to support you anytime. I hope you’ll feel comfortable reaching out to our support team again whenever you need assistance. Thank you!

5 / 5 Share

March 21, 2025

Very nice app! It show me what people do on my website, where they go, where they stop. I also use pop-ups, and now I have more emails from customers. Only bad thing – sometimes dashboard work slow, but not big problem. I recommend!

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