Anne-Fleur review for PODpartner: Print on Demand
Aug. 1, 2023
At first, they seem great. I did a sample order and everything went fast and good quality Then when I started selling, everything went bad. I placed like 10 orders and non of them were being shipped. It's been like 8 days now and nothing has changed. Also customer support keeps saying ''They will update soon'' but no clear answers on when. Also no apologies or anything Clothes and prints are great but unfortunately very bad unreliable service that will cost you clients
Thank you for sharing your feedback! We sincerely apologize for the frustrating experience you've had with your orders, and we understand how important it is for you to receive your products promptly. We want to assure you that we take this matter very seriously, and we're committed to resolving it as quickly as possible. We have experienced unexpected delays due to a recent expansion of our facilities, which has led to some unforeseen challenges in our operations. However, this should not excuse the lack of communication and clarity you've experienced. We want to make this right for you. Our customer service manager will personally look into your order status and ensure that your concerns are addressed promptly. We value your business and are committed to regaining your trust. Thank you for bringing this to our attention, and we promise to do better moving forward. If you have any other questions or need further assistance, please feel free to reach out to us directly.
Quality clothing online customization & global dropshipping