My Store review for PODpartner: Print on Demand
Nov. 14, 2023
Not a good service as it stands at the moment. I have created and ordered 5 samples from PODPartner as i like what clothing they had to offer. I paid for express shipping which was 70 dollars. this was supposed to take 5-7 business days as of the 5th of November. it is the 14th of November and my order is still in production. how am i supposed to rely on them to ship to costumers in a timely manner if they cant handle a small sample order. I messaged them on their messenger a few days ago and got no response either. not professional.
Store
My Store
Using app
33 minutes
We sincerely apologize for the frustration caused by this experience. After reviewing your order, we confirmed that the tracking number was not updated promptly by our team after dispatch, which led to the status appearing as "in production" on your end. However, we’ve verified that your package was indeed delivered within our promised timeframe (5-7 business days). We deeply regret the miscommunication and any inconvenience this caused, especially regarding the delayed response to your inquiry. This does not reflect our commitment to service excellence, and we’re addressing this internally to prevent future occurrences. If you have further concerns or need assistance, please reach out to our customer service team directly—we’re here to ensure a smooth resolution. Thank you for your patience and understanding.
Quality clothing online customization & global dropshipping