Rocksolid Audio review for PODpartner: Print on Demand

Thank you for your feedback. We sincerely apologize for the unpleasant experience this has caused. After reviewing your case with our customer service team, we understand that your main concern stems from the color difference observed in the printing process. Please allow us to explain the situation: our printing process uses DTG (Direct-to-Garment) technology. The designs you uploaded to our website are in RGB format, while our printing equipment operates in CMYK format. During the conversion from RGB to CMYK, there are inherent differences between the two color models, making slight color variations unavoidable. This is a technical limitation of the industry as a whole and not an issue specific to our service. To help mitigate this, we always recommend customers order a sample to verify the actual print outcome before placing bulk orders. Regarding your refund request, our customer service team has evaluated it in accordance with our after-sales policies. However, the request exceeds their authority. Our team made efforts to escalate the issue and seek a resolution on your behalf. Unfortunately, further communication was declined on your end, which has left us unable to assist you more effectively. We greatly value your feedback and are committed to continually improving our service processes and communication. If you are willing to reopen the dialogue or require further assistance, please feel free to contact our customer service team at any time. Thank you for your understanding and support.