Reservo by United Apps
The reviews for this Shopify App are mostly positive, highlighting its effectiveness in simplifying the management of layaway items and its responsive customer support. Users appreciate that the app works well, is easy to use, and meets their expectations. The quick response from the support team and their willingness to address feature requests promptly are also praised. However, there are a couple of drawbacks mentioned, such as the automatic deletion of reservations after 30 days and a delay in the process when converting to cart, which may require clarification to customers.
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This app greatly simplifies the management of layaway items. It allows inventory quantities to be marked as unavailable until the customer comes in to pick up their order. Two downsides: (1) reservations are automatically deleted after a maximum of 30 days; (2) more importantly, when clicking “Convert to cart,” the process takes several long seconds, which requires us to explain the delay to the customer.
Thank you for your review and for sharing your feedback. It's great to hear that the app is helping you manage your layaway items more effectively. Regarding the 30-day reservation limit, this can be adjusted within the app settings with the option to extend the hold period up to 180 days - or remove the limit entirely to better suit your needs. In regards to the delay when clicking “Convert to cart,” this transition is intentional to allow the Shopify POS system enough time to sync inventory from “unavailable” to “available.” This prevents staff from seeing “out of stock” warnings during the process. However, we understand how this affects your workflow and are looking into ways to optimise this performance. Thank you again for your support and for helping us improve.
It does exactly what we expected and more. We had a small feature request to change the way email notifications were sent, the team responded within an hour and updated the app to suit our needs a day later. Fantastic support and a quality app.
Thanks so much for the kind words. We're glad the app is working well for Ena Pelly, and really appreciate you taking the time to share your experience. Feedback like yours helps other merchants find us — it means a lot. If you ever need anything else, we're just a message away.
App works very well and does exactly what you want it to do. Simple and easy to use. Rich is also always on hand for support and advise.
Thanks so much for the review, Jack. Delighted to hear the app’s working well for you. If there’s anything you’d like to see added or improved, just let us know - we’re building this around real feedback from stores like yours.
Great customer service I had a slight issue which got resolved pretty quickly, Rich was very helpful in sorting it out promptly
Thanks for the great review. We’re always working to improve the app and our support so feedback like this really helps. Appreciate it!
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