PostCo Returns & Exchanges
AI-powered platform for returns and exchanges
Rating
4.7
feedback
96
chart
#702
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
22%
-
Less than a year
57%
-
More than a year
18%
Reviews Summary
The reviews for the PostCo Shopify App are overwhelmingly positive, with users praising its ease of use, customization options, seamless integration with shipping partners, and excellent customer support. Users appreciate how the app has streamlined their returns and exchange processes, making it efficient for both their teams and customers. The support team, particularly individuals like Felicia, Aisyah, Fara, and Veronica, are highlighted for their responsiveness, knowledge, and helpfulness in addressing any queries or issues. The app's ability to automate returns, provide detailed return rules, and offer features like QR code returns and exchange orders have been highly valued by users. However, there is a negative review mentioning missing features compared to other portals, difficulties in processing exchanges, and issues with subscription renewals.
Highlights
Review RSS Feed
All reviews
Jan. 21, 2026
The app works well, but support changed our default language without permission after I asked a simple question. It is unacceptable to modify customer settings without notification or consent.
Jan. 14, 2026
We have been using this app for just over a month now and we couldn't speak more highly of it! We were suggested Post Co from a friend who also use the platform. Set us was seamless and nothing was an issue. The customisable page is amazing and we even had a few requests to create specific rules that were created by the team. Certainly has streamlines our returns process and has allowed staff more time to work on other projects.
Jan. 13, 2026
PostCo has significantly improved our returns and exchanges flow. It provides clear and insightful information to customers while giving our team everything needed to easily review, approve, or reject requests. The process is seamless and well structured, which has made handling returns far more efficient. The setup support was always helpful and responsive, and we’re very happy with the app and the experience.
Jan. 11, 2026
Excellent App, which is the best by far when it comes to returns and exchanges!
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