PostCo Returns & Exchanges
Reduce refunds. Increase exchanges. Monetize returns.
Rating
4.8
feedback
96
chart
#586
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
22%
-
Less than a year
57%
-
More than a year
18%
Reviews Summary
PostCo is highly praised for its efficient returns and exchanges process, user-friendly interface, and excellent customer support. Users appreciate the seamless setup, customizability, and integration with shipping partners. The app has been described as a game-changer that saves time and improves customer experience. However, some users have mentioned limitations for those outside the US, high costs compared to similar apps, and issues with unauthorized changes to settings by the support team. Overall, PostCo is recommended for brands looking to simplify their returns process and enhance customer satisfaction through a reliable platform with responsive support.
Highlights
Review RSS Feed
All reviews
Feb. 25, 2026
I highly recommend PostCo to anyone looking for a reliable returns portal. The support team is absolutely incredible, they are everything! Over the last two years, they have implemented so many great features that have made our process so much smoother. The recent integration with New Zealand Post has been a massive win for us. It has made our returns side so much more accessible and user-friendly for our customers here in NZ. If you want to make returns easy for both your team and your shoppers, this is the app to use. Thanks again to the team for all the support!
Feb. 11, 2026
The app works well, but support changed our default language without permission after I asked a simple question. It is unacceptable to modify customer settings without notification or consent. __ They fixed that. __ The app is working okay, but if you are outside the US, you have pretty limited options. Also, it is quite costly, compared to similar apps.
Jan. 14, 2026
We have been using this app for just over a month now and we couldn't speak more highly of it! We were suggested Post Co from a friend who also use the platform. Set us was seamless and nothing was an issue. The customisable page is amazing and we even had a few requests to create specific rules that were created by the team. Certainly has streamlines our returns process and has allowed staff more time to work on other projects.
Jan. 13, 2026
PostCo has significantly improved our returns and exchanges flow. It provides clear and insightful information to customers while giving our team everything needed to easily review, approve, or reject requests. The process is seamless and well structured, which has made handling returns far more efficient. The setup support was always helpful and responsive, and we’re very happy with the app and the experience.
Jan. 11, 2026
Excellent App, which is the best by far when it comes to returns and exchanges!
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