PostCo Returns & Exchanges
Reduce refunds. Increase exchanges. Monetize returns.
Rating
4.8
feedback
96
chart
#834
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
22%
-
Less than a year
57%
-
More than a year
18%
Reviews Summary
The reviews for the PostCo Shopify app are overwhelmingly positive, with users praising its ease of use, efficiency in managing returns and exchanges, and the helpfulness of the support team. Customers appreciate the seamless setup process, customizability, and the time-saving features that have improved their overall experience. The app has been described as a game-changer, revolutionizing how returns are handled and enhancing customer satisfaction. However, there are a few negative reviews that mention issues with unauthorized changes to settings, missing features compared to other platforms, and difficulties in processing exchanges. Despite these drawbacks, the majority of users highly recommend PostCo for its effectiveness and excellent customer service.
Highlights
Review RSS Feed
All reviews
Feb. 11, 2026
The app works well, but support changed our default language without permission after I asked a simple question. It is unacceptable to modify customer settings without notification or consent. __ They fixed that. __ The app is working okay, but if you are outside the US, you have pretty limited options. Also, it is quite costly, compared to similar apps.
Jan. 14, 2026
We have been using this app for just over a month now and we couldn't speak more highly of it! We were suggested Post Co from a friend who also use the platform. Set us was seamless and nothing was an issue. The customisable page is amazing and we even had a few requests to create specific rules that were created by the team. Certainly has streamlines our returns process and has allowed staff more time to work on other projects.
Jan. 13, 2026
PostCo has significantly improved our returns and exchanges flow. It provides clear and insightful information to customers while giving our team everything needed to easily review, approve, or reject requests. The process is seamless and well structured, which has made handling returns far more efficient. The setup support was always helpful and responsive, and we’re very happy with the app and the experience.
Jan. 11, 2026
Excellent App, which is the best by far when it comes to returns and exchanges!
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