PostCo Returns & Exchanges
Reduce refunds. Increase exchanges. Monetize returns.
Rating
4.8
feedback
99
chart
#680
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
21%
-
Less than a year
57%
-
More than a year
19%
Reviews Summary
The reviews for the PostCo app on Shopify are overwhelmingly positive, highlighting its efficiency in streamlining the returns and exchanges process for both merchants and customers. Users appreciate the user-friendly interface, customizable options, and the excellent support provided by the team. The app has been described as a game-changer, saving time, improving customer experience, and reducing support tickets. Customers also praise the responsiveness of the support team, mentioning specific team members who have been exceptionally helpful. However, there are a few mentions of limited options for users outside the US and some concerns about the cost compared to similar apps. Overall, PostCo is highly recommended for its effectiveness, ease of use, and dedicated support team.
Highlights
Review RSS Feed
All reviews
April 24, 2026
This app has helped us save time and freed us from the hassle that exchanges often create for our business. We now have a clean, professional-looking platform with tracked shipping and full control over our data. The team behind it is very helpful and takes all matters seriously. They also offer API access and custom adjustments that other apps simply don’t provide. Thank you for a really great app!
March 16, 2026
The support team is amazing and helpful, They always respond quickly and resolve any issues.
Feb. 25, 2026
I highly recommend PostCo to anyone looking for a reliable returns portal. The support team is absolutely incredible, they are everything! Over the last two years, they have implemented so many great features that have made our process so much smoother. The recent integration with New Zealand Post has been a massive win for us. It has made our returns side so much more accessible and user-friendly for our customers here in NZ. If you want to make returns easy for both your team and your shoppers, this is the app to use. Thanks again to the team for all the support!
Feb. 11, 2026
The app works well, but support changed our default language without permission after I asked a simple question. It is unacceptable to modify customer settings without notification or consent. __ They fixed that. __ The app is working okay, but if you are outside the US, you have pretty limited options. Also, it is quite costly, compared to similar apps.
Jan. 14, 2026
We have been using this app for just over a month now and we couldn't speak more highly of it! We were suggested Post Co from a friend who also use the platform. Set us was seamless and nothing was an issue. The customisable page is amazing and we even had a few requests to create specific rules that were created by the team. Certainly has streamlines our returns process and has allowed staff more time to work on other projects.
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