PostCo Returns & Exchanges
Reduce refunds. Increase exchanges. Monetize returns.
Rating
4.8
feedback
98
chart
#683
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
21%
-
Less than a year
56%
-
More than a year
19%
Reviews Summary
The reviews for the PostCo app on Shopify are overwhelmingly positive, with users praising the exceptional support team, ease of use, and efficiency it brings to the returns and exchanges process. Customers appreciate the quick responses from the support team, the seamless setup process, and the customizable features that cater to their specific needs. The app has been described as a game-changer, revolutionizing how returns are managed and enhancing the overall customer experience. Users also highlight the value for money and the continuous improvements made by the PostCo team to meet merchant needs. However, there are a few mentions of limited options for users outside the US and some concerns about unexpected changes to settings without consent.
Highlights
Review RSS Feed
All reviews
March 16, 2026
The support team is amazing and helpful, They always respond quickly and resolve any issues.
Feb. 25, 2026
I highly recommend PostCo to anyone looking for a reliable returns portal. The support team is absolutely incredible, they are everything! Over the last two years, they have implemented so many great features that have made our process so much smoother. The recent integration with New Zealand Post has been a massive win for us. It has made our returns side so much more accessible and user-friendly for our customers here in NZ. If you want to make returns easy for both your team and your shoppers, this is the app to use. Thanks again to the team for all the support!
Feb. 11, 2026
The app works well, but support changed our default language without permission after I asked a simple question. It is unacceptable to modify customer settings without notification or consent. __ They fixed that. __ The app is working okay, but if you are outside the US, you have pretty limited options. Also, it is quite costly, compared to similar apps.
Jan. 14, 2026
We have been using this app for just over a month now and we couldn't speak more highly of it! We were suggested Post Co from a friend who also use the platform. Set us was seamless and nothing was an issue. The customisable page is amazing and we even had a few requests to create specific rules that were created by the team. Certainly has streamlines our returns process and has allowed staff more time to work on other projects.
Jan. 13, 2026
PostCo has significantly improved our returns and exchanges flow. It provides clear and insightful information to customers while giving our team everything needed to easily review, approve, or reject requests. The process is seamless and well structured, which has made handling returns far more efficient. The setup support was always helpful and responsive, and we’re very happy with the app and the experience.
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