PostEx
Order shipment booking and fulfillments in PostEx
Rating
1.9
feedback
12
chart
#751
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
0%
-
Less than a month
17%
-
Less than a year
58%
-
More than a year
17%
Reviews Summary
The reviews for the Postex app are quite mixed, with a combination of positive and negative feedback. On the positive side, users appreciate the ease of processing orders automatically without manual input. The app is also praised for its integration with Shopify and the potential for future features like SMS notifications to customers. Additionally, some users have been loyal to Postex for years, highlighting its reliability and efficiency. However, on the negative side, there are complaints about poor customer service, fake return attempts, delayed refunds for lost parcels, and issues with courier communication and delivery. Some users have expressed frustration with the lack of responsiveness from the support team and the overall service quality.
Highlights
Review RSS Feed
All reviews
Nov. 20, 2025
Hello, look at the postx team I am my sales person, I have been telling him for a year to change my number, he is new, okay, then I have made a team in the WhatsApp group, he is saying that after changing the team, he does not respond properly, all my parcels are constantly returned, some are damaged, some are delivered, some are changed, or there is no work from your team, okay, I am sending you the total chat of WhatsApp in the chat, check it out, see how these people respond and what replies they are giving, and I have been asking for proof of a parcel for 11 days now that it has been returned, they do not have that proof, and when I talk to them, they start arguing and want to talk nonsense, please give me this, or change the team and the sales person changed me, otherwise I will work with you. Not to do Are you running a company or are you just making a joke? I mean, you've hired the most useless people who don't have the decency to do their job. Whatever you say, something happens. You deliver a parcel and it gets returned. Then the next day, you message me where the parcel is. Yes, it has been returned. It will come back to you. Speak up. I mean, is there a procedure? This is your job. This is yours. 03284479815 old new number 03284479817 change number 29192240005523 I have sent you the total proof, I have also sent you the screen recording of their WhatsApp. Okay, I am sending the total screenshot. No one works this way. Okay, if you have to work this way, then go to hell. Now I have done enough. If you have to change the team, then it is okay. bed courier
Aug. 30, 2025
April 11, 2025
There have been too many fake return attempts. They didn’t even contact the customer and marked the order as 'refused to accept.' Then, the customer contacted us directly, saying the courier rider never called or attempted delivery. Their customer support didn’t respond to our emails, and their representative was unresponsive as well. I'm seriously considering switching to another courier service — this is damaging my business.
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