AfterShip Shipping + Labels for Shopify

AfterShip Shipping + Labels

Automate Shipping Process & Label Generation

Developer

Rating

4.2

feedback

203

Reviews

chart

#577

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    8%
  • Less than a day
    8%
  • Less than a month
    18%
  • Less than a year
    40%
  • More than a year
    26%

Reviews Summary

The reviews for this Shopify App are a mix of positive and negative feedback. On the positive side, users appreciate the app's user-friendly interface and the excellent customer service provided by the support team. Many users mentioned specific support team members who were helpful and quick to resolve issues. The app is also praised for its ease of use and effectiveness in managing shipping and returns. However, on the negative side, some users experienced billing problems, difficulties in setting up courier accounts, and issues with specific functionalities like label generation. There were complaints about delays in resolving issues and dissatisfaction with the level of support provided in certain cases. Overall, the app seems to have a strong customer service aspect but needs improvement in addressing technical issues and enhancing functionality for different user needs.

Highlights

Positive customer service experience and user-friendly interface
Billing problems and technical difficulties
Ease of use and effectiveness in managing shipping and returns
Delays in issue resolution and dissatisfaction with support
Need for improvement in addressing technical issues and enhancing functionality

Rating Breakdown

  • 5
    73% (149 ratings)
  • 4
    10% (20 ratings)
  • 3
    1% (2 ratings)
  • 2
    2% (4 ratings)
  • 1
    14% (28 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Nov. 12, 2024

.

Store

DREWM

Using app

--

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your valuable feedback. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

1 / 5 Share

Oct. 21, 2024

I've had problems with billing, including the impossibility of going back once a payment has been made. The application otherwise works well, but I recommend paying attention to the payment options and checking the conditions carefully. It may be useful to compare with other competing solutions.

Using app

15 days

Total reviews

7

Average rating

4.4

Developer Reply

Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We are sorry to hear about the difficulties you've encountered with the billing process, particularly the inability to go back once a payment has been made. We're committed to improving this. One of our support team members reached out to us over email to help you better understand the process. Trust us, we work very hard to make our app user-friendly and provide a great support experience. Your feedback is highly appreciated. You can always contact us via the live chat option available on your account or email us at support@aftership.com Regards, Team AfterShip

5 / 5 Share

Oct. 4, 2024

Aseem was amazing, faster, and effective

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 28, 2024

user friendly, great customer service would highly recommend this app

Using app

16 minutes

Total reviews

9

Average rating

5.0

5 / 5 Share

Sept. 28, 2024

Great communication, they reply quickly. and the app is very easy to use

Store

ACQUIRE

Using app

2 days

Total reviews

1

Average rating

5.0

All reviews

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