AfterShip Shipping + Labels
Automate Shipping Process & Label Generation
Rating
3.9
feedback
88
chart
#995
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
22%
-
Less than a day
9%
-
Less than a month
33%
-
Less than a year
23%
-
More than a year
14%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, many users praised the app for its excellent customer service and quick response times. Customers highlighted the helpfulness of the support team in resolving issues and providing assistance with setting up the app. The app was also commended for its ease of use and functionality, with users mentioning that it helped streamline their shipping processes and improve customer service. Additionally, positive feedback was given to specific support team members for their efficiency and effectiveness in addressing queries and concerns. However, on the negative side, some users experienced billing problems, difficulties in setting up courier accounts, and issues with payment options. There were also complaints about long wait times for issue resolution and dissatisfaction with the level of support provided in certain cases.
Highlights
Review RSS Feed
All reviews
Nov. 12, 2024
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Thank you for your valuable feedback. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Oct. 21, 2024
I've had problems with billing, including the impossibility of going back once a payment has been made. The application otherwise works well, but I recommend paying attention to the payment options and checking the conditions carefully. It may be useful to compare with other competing solutions.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We are sorry to hear about the difficulties you've encountered with the billing process, particularly the inability to go back once a payment has been made. We're committed to improving this. One of our support team members reached out to us over email to help you better understand the process. Trust us, we work very hard to make our app user-friendly and provide a great support experience. Your feedback is highly appreciated. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Sept. 25, 2024
I had a question about labels payment today and Aditya was able to help me really fast in the Chat! Thank you so much, you saved me a lot of time! :)
May 29, 2024
We ran into some minor issues with Aftership labels, and Aditya was able to assist me with the issues. I appreciate their help and the quick resolution.
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