AfterShip Shipping + Labels
Automate Shipping Process & Label Generation
Rating
4.3
feedback
203
chart
#500
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
8%
-
Less than a month
18%
-
Less than a year
40%
-
More than a year
26%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback. On the positive side, many users praised the app for its user-friendly interface and excellent customer service. The support team was highlighted for being quick to respond, helpful, and knowledgeable. Users appreciated the ease of use and the effectiveness of the app in managing shipping and returns. Additionally, some users mentioned that the app integrated well with their store and provided a seamless experience. However, on the negative side, there were complaints about billing issues, difficulties in setting up courier accounts, and unresolved technical problems. Some users expressed frustration with the support team's inability to address certain issues promptly or effectively. Overall, while the app received high ratings for its functionality and support, there were concerns raised about specific features and customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 12, 2024
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Thank you for your valuable feedback. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Oct. 21, 2024
I've had problems with billing, including the impossibility of going back once a payment has been made. The application otherwise works well, but I recommend paying attention to the payment options and checking the conditions carefully. It may be useful to compare with other competing solutions.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We are sorry to hear about the difficulties you've encountered with the billing process, particularly the inability to go back once a payment has been made. We're committed to improving this. One of our support team members reached out to us over email to help you better understand the process. Trust us, we work very hard to make our app user-friendly and provide a great support experience. Your feedback is highly appreciated. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
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