AfterShip Shipping + Labels
The reviews are overwhelmingly positive about the app’s ease of use, fast setup, and especially its customer support. Many merchants praise support agents by name for being responsive, patient, knowledgeable, and quick to resolve issues through chat or email. Users also like that the app integrates well with Shopify and carrier accounts, helps streamline shipping and returns, and can save time for small businesses. Several reviewers describe the platform as free or good value, and some note that it works well once configured. The negative reviews focus on billing problems, bugs, setup difficulties, and support that sometimes responds quickly but fails to actually solve the issue. Some merchants report being stuck in loops, waiting days or weeks for fixes, or receiving templated or misleading answers. A few reviews mention missing functionality or limitations such as label formatting, courier setup problems, region-specific restrictions, and manual workarounds that make the app unsuitable for more complex or high-volume operations. Overall, the app is seen as useful and well-supported when things go smoothly, but frustrating when technical or billing issues arise.
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Thank you for your valuable feedback. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
I've had problems with billing, including the impossibility of going back once a payment has been made. The application otherwise works well, but I recommend paying attention to the payment options and checking the conditions carefully. It may be useful to compare with other competing solutions.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We are sorry to hear about the difficulties you've encountered with the billing process, particularly the inability to go back once a payment has been made. We're committed to improving this. One of our support team members reached out to us over email to help you better understand the process. Trust us, we work very hard to make our app user-friendly and provide a great support experience. Your feedback is highly appreciated. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Aseem was amazing, faster, and effective
user friendly, great customer service would highly recommend this app
I had a question about labels payment today and Aditya was able to help me really fast in the Chat! Thank you so much, you saved me a lot of time! :)
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