AfterShip Shipping + Labels
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. Positive aspects highlighted include fast and effective customer support, helpful and responsive staff, ease of use, and the app's ability to improve the shipping process. On the other hand, negative aspects mentioned by users include issues with billing, difficulties in setting up courier accounts, incomplete features, and poor customer service experiences. Some users also expressed frustration with the app's limitations for non-US based users and the lack of refunds for canceled labels.
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Thank you for your valuable feedback. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
I've had problems with billing, including the impossibility of going back once a payment has been made. The application otherwise works well, but I recommend paying attention to the payment options and checking the conditions carefully. It may be useful to compare with other competing solutions.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We are sorry to hear about the difficulties you've encountered with the billing process, particularly the inability to go back once a payment has been made. We're committed to improving this. One of our support team members reached out to us over email to help you better understand the process. Trust us, we work very hard to make our app user-friendly and provide a great support experience. Your feedback is highly appreciated. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Aseem was amazing, faster, and effective
user friendly, great customer service would highly recommend this app
I had a question about labels payment today and Aditya was able to help me really fast in the Chat! Thank you so much, you saved me a lot of time! :)
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