VVS Jewelry review for PostShip Order Tracking
Aug. 30, 2023
Not sure why anyone would give this app 5 stars. It doesn't actually work. Support was prompt and they offered to fix the issue. I checked back hours later and they ended up uninstalling the app from my store? Plus the 3 5 star reviews are from Indian stores 1 day apart. App makers are based in India. If you're going to post fake reviews at least make it look more realistic.
Hello team, I am Supriya - the founder of Postship Order Tracking. I was speaking to you on the customer support chat the other day and had to uninstall the app to implement the fix for the issue, but on trying to reinstall, I realised I didn't have the permission to do so, so I had messaged on customer support asking you to reinstall but looks like there was some issue and that message didn't get delivered to you. I am very sorry about this miscommunication. I would request you to reinstall the app, the earlier issues have been fixed. If you experience any new ones, I am here to help. Also, since we are an Indian app, we started out with building integrations for India, hence it works robustly here as the reviews show. However, I do understand your concern around their authenticity and have noted the feedback. We do have integrations for other countries like Canada as well but sometimes there are edge cases where the app doesn't perform as expected and we fix the issues promptly. Sorry again about the experience you had, I would request you to kindly give us another chance as we are just starting out with this app and your support would mean the world. :)
