Power Tools Filter Menu

Hi, please note that only the brands that are applicable to the current collection will show on the page - if you want to show all of the brand filters there are a number of options, such as the 'list' and 'replacer' modes, so you can customize the options to best suit your store and customers. We have tried reaching out to you, our support team is always on hand to help resolve any issues. Once an app is removed from your Shopify store it can no longer make any changes, however we can easily clean up and restore any changes made by the app via support. Please get in touch so we can help you get your store sorted out. Please note, leaving a negative review as your first option instead of contacting support is not entirely fair, our team works very hard on providing the best app and support we can, and these types of reviews are damaging to our business, particularly when they can easily be resolved or are due to how the app was configured.

Hi Brian, Thank you for sharing your feedback. We apologize for any inconvenience you experienced. Our dedicated support team does monitor tickets over the weekend, especially on Saturdays, to ensure timely assistance. However, since you did not specify any details, it's challenging to address your concerns accurately during the weekend. We strive to provide high-quality support with trained professionals, rather than automated responses. While our team does have weekend commitments, we aim to respond as promptly as possible. If you could provide more details about your issue, we would be more than happy to assist you further. Thank you for your understanding, and we hope to improve your experience with our app.

We're genuinely sorry to hear about your experience and the frustrations you've encountered. We have been trying to contact you regarding the uninstallation of the app on your theme, as it appears our emails are not getting delivered to your inbox. This work was completed for you on the 5th of February on a copy of your live theme - we do not change the live theme without confirmation from you beforehand, so as not to cause any changes visible to customers without your approval. The app can be removed from your store to cancel the subscription, which will cancel any charges, please note that this is something that needs to be done by the store owner or admin as our access permissions do not include removing apps. Please reach out to our support team via email at [email protected], however given the issues we have had with email please try using the live chat feature at powertoolsapp.com. Our support team is always happy to help and resolve any issues you may have.