POWR: Live Chat
Live chat for support via WhatsApp,Telegram or Messenger
Rating
3.7
feedback
15
chart
#6,455
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
87%
-
Less than a day
0%
-
Less than a month
0%
-
Less than a year
13%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify app are quite mixed, with a combination of positive and negative feedback. On the positive side, users appreciate the quick and easy installation process, user-friendly interface, and the free subscription option available. The app is praised for being great for small business owners and for its simplicity in installation and use. Customers also like the proactive customer support features and the ability to customize the app easily. However, on the negative side, there are complaints about the difficulty in completely removing the app's code from the website after uninstallation. Some users have also expressed dissatisfaction with the customer service, particularly regarding refund policies and support responsiveness. Overall, the app seems to be beneficial for small businesses but may have some limitations in terms of uninstallation and customer service.
Highlights
Review RSS Feed
All reviews
Dec. 7, 2023
Quick & easy installation process, with super fast support!
Thanks a lot for your feedback, and glad to know you're enjoy the experience with both the app and our support team :) It's customers like you that make our job wonderful!!!
July 3, 2021
Love how easy it is to install on shopify. The app is user friendly and has a free subscription option.
Hi there, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
March 10, 2020
Be careful...if you delete this app, the process of deleting will NOT remove the code that is embedded onto your website. You can't get rid of it.
July 27, 2019
Not a good customer service strategy or best practice when not willing to process a prorated refund to an unhappy customer. Customers beware. Know that you love it before you buy it for a year in advance!
As per our refund policy, we unfortunately cannot issue refunds for [MONTHLY UPGRADES/YEARLY UPGRADES PURCHASED MORE THAN 5 DAYS AGO]. However, I'll be happy to Look at your account myself and see if we have any missed opportunities or ways we can make it up to you. Reach back to our support directly and ask for me. -Waylon W Customer Success
May 11, 2019
Very easy to use and install, would 100 recommend using it. Easy for customers to use also. Great set up also!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more