Rating
3.8
feedback
16
chart
#6,481
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
88%
-
Less than a day
0%
-
Less than a month
0%
-
Less than a year
12%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. On the positive side, users appreciate the quick and easy installation process, user-friendly interface, and the free subscription option. The app is described as great for small business owners, easy to use, and effective in engaging customers. Customers also like the proactive chat feature and the ability to customize the app easily. However, on the negative side, there are complaints about the app leaving embedded code on the website even after uninstallation, difficulties in getting refunds, and issues with customer support. Some users find it inconvenient that the chat bubble needs to be clicked on to open the chat box and that logging into Facebook Messenger is required.
Highlights
Review RSS Feed
All reviews
Dec. 7, 2023
Quick & easy installation process, with super fast support!
Thanks a lot for your feedback, and glad to know you're enjoy the experience with both the app and our support team :) It's customers like you that make our job wonderful!!!
July 3, 2021
Love how easy it is to install on shopify. The app is user friendly and has a free subscription option.
Hi there, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
March 10, 2020
Be careful...if you delete this app, the process of deleting will NOT remove the code that is embedded onto your website. You can't get rid of it.
July 27, 2019
Not a good customer service strategy or best practice when not willing to process a prorated refund to an unhappy customer. Customers beware. Know that you love it before you buy it for a year in advance!
As per our refund policy, we unfortunately cannot issue refunds for [MONTHLY UPGRADES/YEARLY UPGRADES PURCHASED MORE THAN 5 DAYS AGO]. However, I'll be happy to Look at your account myself and see if we have any missed opportunities or ways we can make it up to you. Reach back to our support directly and ask for me. -Waylon W Customer Success
June 5, 2019
great app for a small business owner. try it no risk because it is free. Not a bad app for smaller owner like me
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