POWR: Customer Comments
POWR: Customer Comments App for Shopify
Rating
4.6
feedback
22
chart
#16,953
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
55%
-
Less than a day
9%
-
Less than a month
23%
-
Less than a year
9%
-
More than a year
5%
Reviews Summary
The reviews for the app are overwhelmingly positive, with users praising the excellent customer support provided by the team. Many users highlighted the quick response times and helpfulness of the support staff, as well as the ease of use and functionality of the app itself. Users found the app intuitive and straightforward to set up, with some mentioning the seamless integration with their Shopify theme. However, there were a couple of negative reviews mentioning glitches, labor-intensive processes, and issues with installation. Some users found the dashboard not intuitive and the self-serve support lacking.
Highlights
Review RSS Feed
All reviews
Nov. 20, 2024
Jamilya was fantastic today thanks for all the help best app customer support ive ever recieved 10/10
April 30, 2024
Absolutely loved the experience with the POWR! Our first time using it, we reached out through their live chat feature, and Richard M. responded in just a minute. He was incredibly attentive and helpful. Not only did he quickly answer the questions, but he also went the extra mile and show us how to create a liquid code through a video demonstration. Totally recommend this if you need an easy way to add comments to your site.
Thank you so much for such wonderful feedback🤩️ It's always a pleasure to read such nice words reflecting your experience with our app and support team. You're always welcome to contact us again anytime for any questions, concerns or suggestions, we'd love to hear from you again :)
Nov. 18, 2023
Terrible. Doesn't work. Only loads comments once out of 100 page loads.
Hi there! So sorry to hear about your experience with the app. Kindly contact us directly at [email protected] detailing the e-mail address linked to your POWR account+weblink with live POWR plugin installed so that we can look into the issue for you. Thank you very much for your feedback&patience.
Jan. 19, 2021
It's okay but really glitchy and labour intensive... do I really need to save and republish every time I want to like or respond to a comment? It's not the most efficient tool. Also links can be really glitchy, sometimes they work, sometimes I have to republish. The dashboard is not intuitive and assumes you understand their language ie who would have known I would have to create another "app" when all I am doing is wanting to add another comments thread to a page. The online self-serve support is lacking. When I have reached out for support I just get the use a different browser, clear your cache response... which doesn't sort out the problem. Overall pretty poor tool and wouldn't recommend.
Hi there, Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWr team, and have sent a reply to your email regarding your concern. We truly appreciate your patience! Please let us know if you have any other questions or concerns.
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