Blue Lizard Australian Sunscreen review for POWR Form Builder Contact Form
March 31, 2015
Actually, if I could get a fraction of a Star, I would. The I-Frame design is not stable, the POW servers are slow, and worse, the customer service was not good for me (waiting three weeks now for someone to look into my store?!?!). To date, our forms are the only aspect of our website that yield us negative reviews from our customers. In the words of my last customer (received this today) from a review source other than our broken POW forms....."I recently had extensive treatments for skin cancers on head, face, neck and ears. I have been told to wear a sunscreen for years, but never found one I liked. The dermatologist suggested Blue Lizard products. Since I had never heard of them, I used your website to send a question before I purchased any. I have not received a reply and wonder if the products are no better than the customer service." Lost customers, lost reputation, lost revenue….I just got POWed! Having worked in many restaurants (many moons ago), I understand how hurtful it can be to get a crappy tip or a bad Yelp review...it often feels unfair given how hard work the average person never sees (it often is unfair). But then again, sometimes it's exactly what someone needs to get their business up to snuff and get it together. I am having all of my form professionally reworked. The moment they are done, I will be deleting all POWr short codes from my site. Oh here's another review on my Yotpo site (Yotpo - a FANTASTIC, very professional app)..... Yotpo Review from 03/28/15, from Frederick M... "...I sent an online inquiry via the web regarding the address where my order was going. The emails truncated one line of the address and made it appear that it might not be using the full address. In the end it was shipped to the complete address. Unfortunately no one responded to my online inquiry. Thank you. I do think anyone who buys will be happy with the product." That review is now on my Facebook too. In fact, the only 4-star reviews I have on Yotpo are due to my customer’s experience with POWr forms. The developer informed me almost a month ago that they would like to know how it was that we created a POWr form in a pop-up dialog box and that it was intended to on be a form on a page....said he would look into it and get back to me (three weeks ago)...still waiting. Done waiting because this code is affecting my business. Good luck to you POWr. Good luck to those shops that use this app. I hate being negative...."nothing good to say, just don't say anything at all.” I have no time for toys, and no money to waste on reworking code and LOST customers. Jonathan Clemmer Blue Lizard Australian Sunscreen http://bluelizard.net
