Tana Hide review for POWR Form Builder Contact Form

Aug. 24, 2018

BUYERS/USERS BEWARE I was using this free form for sometime then they automatically billed me the pro version after a year, this was paid for through my Shopify account which is what they make you sign up for to use the free version. They have a refund policy of 5 days from billing, the only trouble is they NEVER have to refund because the 5 days is not in line with Shopify's billing. So they charged my Shopify account on 27 June and Shopify bill on 9th August for the month, I applied for a refund on the 10th of August the day I saw the charge on my Shopify bill and POWr.io refused to refund me because it was outside of there 5 days but not Shopify's. This way they never have to give a refund because they keep telling customers it's too late. They refused to consider this dodgy behaviour, I complained to Shopify that if a app provider is going to bill through their system then they have to have policies in line with Shopify billing not their own. Marco in support was of no help and refused to escalate it to a supervisor. Their apps might be Ok for a few weeks but if you intend on using it long term be careful and don't pay for it through your Shopify account or you will be victim to this fraudulent practice too.