All reviews

Rating Breakdown

  • 5
    83% (71 ratings)
  • 4
    6% (5 ratings)
  • 3
    1% (1 ratings)
  • 2
    3% (3 ratings)
  • 1
    7% (6 ratings)
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5 / 5 Share

Feb. 10, 2021

This app does just what it should, quite easy to customise and support is very responsive and helpful.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 9, 2021

The #1 Pre-order App! John! You ROCK! This was the best customer service experience by far! 5 Stars? No, I have to go with 10 Stars! John was there every step of the way to rectify a problem on my site that didn’t have anything to do with his company. That speaks volumes. So, after downloading various Pre-order Apps, my theme had a glitch in it. I thought it was his company's app that glitched my theme. However, it wasn't. John went the extra mile to locate the problem. My theme was up and running in no time. So John basically rectified another company errors. Thank you!

Using app

About 1 month

Total reviews

1

Average rating

5.0

4 / 5 Share

Feb. 8, 2021

We installed the App and it worked well. We found a problem with an item Tag then emailed support. It was fixed with in 24 hour. Great service...

Using app

10 days

Total reviews

1

Average rating

4.0

5 / 5 Share

Feb. 8, 2021

Very good app with even better support! Pre-orders made easy. We need more developers like these! Thank you Cosmek Labs!

Using app

29 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 4, 2021

Dealt with a gent called John. Amazing customer service!! Was having trouble getting the app working but he resolved the issue so quickly. Highly recommend this app. 5 Stars!

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 3, 2021

Great app and support! had some issueas at first but it was easily fixed by the team in no time, enjoyed it.

Using app

18 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 25, 2021

Great app and super good service. I received an immediate answer to my e-mail and a suitable solution to my problem was sought. If you are looking for a pre-order app then this is definitely recommended!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 19, 2021

very easy to install. i needed some support and got instant feedback from the team. everything works perfectly so far and now we can sell products which are coming soon. the pre-order function is exactly what we were looking for. and it is free - that helps if you are a start-up!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 16, 2021

I recently installed Pre-Order Alpha because I needed to offer pre-order features to my customers. Before installing this app, I tried multiple apps but what I found very appealing about this app is the fact that it is FREE, the support from John was outstanding. After I installed the I encountered a couple of styling issues, but John and his team were prompt to provide assistance. I highly recommend this app if you are looking for a quick pre-order feature for your store.

Store

Nnenga

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 15, 2021

It's a good app, easy to install and setup. It's also free, with top notch customer support (they literally answered in minutes) when other paid apps provide the same usability but with a high cost.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 9, 2021

Really Good App. It allows us to pre-launch some products even though they are not in stock!!. This will also be a good for a new brand who wish to offer a pre-launch event before actual launch. Customer service was excellent

Store

PHYTUR

Using app

About 18 hours

Total reviews

4

Average rating

4.5

5 / 5 Share

Jan. 8, 2021

We just launched our store. We are currently accepting pre-orders and I like how professional the banner looks on my product photos. The customer service was very helpful at helping us set up.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 7, 2021

Easy to install and the team were super helpful right away with any issues! I emailed them about a couple queries and their response was right away.

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 6, 2021

What a great help!!! Because of left over codes from another plugin, it didn't work out 100% correct. After a mail they react very quick and spend 2 days working to make this plugin more than perfect, Exactly what we need because have pre-release of the upcoming HAEVN EP in a few days. Many many thanks John

Using app

7 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 6, 2021

This is really a great app. It is easy to use, and awesome support! I highly recommend it to others.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 6, 2021

For some unknown reason, the placement of the pre-order sticker on my shop moved out of place. I was going to delete the app but decided to give customer service a try, and I'm glad I did. They responded within an hour and the issue was resolved immediately. Thank you for providing a simple free app especially for very new business owners like myself. Appreciate it!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 21, 2020

this app has helped me immensely. I had really been struggling to find a way to add a pre-order option to my site, and this app made the task completely effortless. The app was so straightforward to use and when I did reach out for some advice the pre-order alpha team was incredibly efficient, friendly and helpful.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 17, 2020

Great Customer Service! Great app! Solve my problem very fast! highly recommend it to anyone!.......

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 13, 2020

Suburbia Style Tee Shirts I needed to be able to sell tee shirts when out of stock and i found pr-order Alpha.Once installed it works great i had a issue and John from support fixed the issue pretty quickly,and also answered a few questions i had, the app works as it says ,could not fault support they are very responsive,worth 5/5 stars Highly recommend.

Using app

About 7 hours

Total reviews

11

Average rating

5.0

4 / 5 Share

May 12, 2021

This is is so helpful. It allows me to offer to preorders to my customers. As a small business I have to monitor costs at every turn, so to be able to use this app for free is great. However, as of May 12, 2021, the app just stopped working for me.

Using app

6 months

Total reviews

2

Average rating

4.5