Pre‑Order Helper
The Pre-Order Helper app has received a mix of positive and negative reviews from users. On the positive side, users appreciate the time-saving features of the app, such as importing preorder text and quantity limits. The app has been described as working great and the team behind it, including Mehak and Adil, has been praised for being helpful and responsive to user suggestions and requests. Users have also highlighted the ease of use of the admin interface and the ability to customize features like tool tips and product labels. Additionally, the app has been commended for its customer service and technical support, with quick responses to queries and assistance in setting up the app. On the negative side, one user reported a serious issue with the app over selling products, leading to refunds and website problems. The user expressed frustration with the lack of timely support and the negative impact on their website. Another user mentioned the need for improvements such as allowing massive product setup to streamline the setting process. Despite these challenges, the majority of reviews are positive, emphasizing the app's functionality, customer service, and overall effectiveness.
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The Pre-Order Helper app is awesome. It works great and has time-saving features, such as importing preorder text and quantity limits. The Pre-Order Helper team also listens to our suggestions and has been very helpful with our requests. Thank you, Mehak and Pre-Order Helper Team!
Terrible terrible support. The app was over selling my products where i had to refund so many people. I told them about it but they never fixed it. When i uninstalled the app i needed them to login and remove their code but instead they ruined my website and removed the ATC button from my collection page and they reply to me few days later that they will get someone to look at it. Seriously? You break someone's website and you want to wait a few days to fix it? I paid my developer to fix it. I only liked this app because i could manage my pre orders with csv file. But what is the point if its going to over sell my products
I've tried a few pre-order apps and this is the best one so far. It loads pretty quickly, I had a problem with another being so slow that the customer didn't always see it. I haven't noticed much of a hit on page load speed- on other app I tried added a second to page load! The admin is really well-thought-out and easy to use, again something we had problems with before on another app. One of the developers, Adil, helped me with some liquid code in my confirmation emails that shows "Pre Order" on the product the customer pre-ordered. The instructions and code were clear and it couldn't have been easier. I really like the ability to export with csv files, change the tool tips (I add the ETA of the pre-ordered product in there), then import the file to update the pre-orders on a variant level.
This app is awesome. It has transformed my B2B experience and my customers are absolutely pumped. The team at Wholesale helper are amazing, extremely prompt at assisting when I have troubles and are happy to customise anything I need at a super affordable rate. I will use Wholesale Helper apps any chance I get. Thanks you bloody legends!
We had some difficulties setting up the app, but the Customer Service and Tech Support were there to help in a matter of minutes. The app seems to be functioning as expected.
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