Rating

5.0

feedback

57

Reviews

chart

#2,698

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    14%
  • Less than a day
    14%
  • Less than a month
    42%
  • Less than a year
    28%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify app are overwhelmingly positive, with users praising the exceptional customer service provided by the team. Customers highlight the seamless integration process, customization options, and the responsiveness of the support team. The app is commended for its user-friendly interface, AI-powered search capabilities, and the significant improvement it brings to the overall shopping experience on Shopify stores. Users appreciate the proactive approach of the team in addressing their needs and the continuous support offered throughout the setup and implementation process. However, one user mentioned a limitation regarding product order in Shopify collections, which impacted their decision to continue using the app.

Highlights

Exceptional customer service and support
Seamless integration and customization
User-friendly interface and AI-powered search
Continuous support and proactive approach
Limitation in product order impacting usage

Rating Breakdown

  • 5
    100% (57 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 95% (54)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 11, 2026

I have been using the app for couple months now. My store is for car mats and have different listings for the different models and makes, this was troublesome for my clients to find the correct mat before and they had to open a support ticket each time. Now with Prefixbox is is way easier for my clients to find the correct model and saves me alot of time and money

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 28, 2026

The customer service on this app is phenomenal! They jumped right on a call with me to help me integrate the search bar into my store, and worked alongside of me to ensure that everything would work perfectly before going live. It's also very customizable. Definitely a great option for businesses of all sizes.

Using app

6 days

Total reviews

8

Average rating

5.0

Developer Reply

Awwww, so great to read that, thank you very much

5 / 5 Share

Jan. 21, 2026

The Prefixbox team fully managed the setup of our search interface, perfectly matching our design requirements and specific logic. Launch was seamless, and the reporting dashboard is intuitive and easy to navigate. We are a small team and rely on the expertise of our partners- Prefixbox really provided concierge-level support!

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the wonderful review (L). We’re glad the launch was seamless and that our team could provide the concierge-level support your business deserves!

5 / 5 Share

Jan. 21, 2026

Very great experience working with Prefixbox. The collaboration has been very smooth since the beginning and the team is highly responsive, proactive, and always available whenever we need support (it was even one of the reason why we picked this app). Communication is clear and efficient, and everything moved forward quickly and seamlessly. We’re truly happy with the outcome and very satisfied with the results so far!

Using app

7 days

Total reviews

4

Average rating

4.8

Developer Reply

Thank you so much for the kind feedback. It's amazing to hear the collaboration has been smooth and that our proactive support played a key role in your success!

5 / 5 Share

Jan. 14, 2026

Using app

2 minutes

Total reviews

2

Average rating

5.0

Developer Reply

(L)

All reviews

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