Rating

5.0

feedback

50

Reviews

chart

#2,694

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    16%
  • Less than a day
    14%
  • Less than a month
    42%
  • Less than a year
    24%
  • More than a year
    0%

Reviews Summary

The reviews for Prefixbox are overwhelmingly positive, with users praising the app's AI-powered search capabilities and its impact on improving the shopping experience for customers. The customer support team is highlighted as exceptional, with users appreciating their responsiveness and willingness to assist with customization and setup. Users also mention the ease of installation and the app's ability to make finding products faster and more accurate. Some users specifically mention the proactive nature of the support team, reaching out to offer help before being asked. However, one user mentioned a limitation regarding product order in Shopify collections, which was a downside for their store.

Highlights

Positive feedback on AI-powered search capabilities and improved shopping experience
Exceptional customer support and responsiveness
Ease of installation and customization
Proactive support team
Limitation regarding product order in Shopify collections

Rating Breakdown

  • 5
    100% (50 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 96% (48)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 16, 2025

A fantastic app that's constantly being improved. It does many things better than other search apps. But what really stands out is the incredibly friendly, helpful, and fast customer support. I highly recommend this app to everyone!

Using app

--

Total reviews

8

Average rating

5.0

5 / 5 Share

Dec. 15, 2025

Very good experience using this app. The support provided from the team - Saba and Joey - is fantastic. They're always available to answer queries and help with implementations. The functionality works as described and we are happy using the app for our store.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 24, 2025

The plugin seems to be very good and the support is especially helpful. I'm definitely not using 100% of plugin capabilities and it's already been a good addition to my shop.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 31, 2025

We haven’t gone live with Prefixbox yet, as it’s currently installed on our testing theme and will officially launch this Saturday. We’ve already tested it on the test theme, and since it’s powered by AI, we’re confident it will perform even better once it’s live. So far, the experience has been excellent — the support team is outstanding, very responsive, and always willing to accommodate our requests. We asked for quite a lot of customisation, and they set everything up exactly as we wanted. It’s been a real pleasure working with them so far, and we’re looking forward to seeing the full results after launch.

Store

Flexx International Ltd

Using app

16 days

5 / 5 Share

Oct. 22, 2025

Very easy to get set up. This is really going to help the shopping experience for my clients. The features are great and will convert to sales by guiding people to the products they're looking for.

Using app

19 days

Total reviews

6

Average rating

5.0

All reviews

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