Rating

5.0

feedback

47

Reviews

chart

#2,681

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    17%
  • Less than a day
    15%
  • Less than a month
    45%
  • Less than a year
    23%
  • More than a year
    0%

Reviews Summary

The reviews for Prefixbox are overwhelmingly positive, with users praising the app's AI-powered search capabilities and its impact on improving the shopping experience for customers. The customer support team is highlighted as exceptional, with users appreciating their responsiveness and willingness to assist with customization and setup. Users also mention the ease of installation and the app's ability to make finding products faster and more accurate. Some users specifically mention the proactive nature of the support team, reaching out to offer help before being asked. However, one user mentioned a limitation regarding product order in Shopify collections, which was a downside for their store.

Highlights

Positive feedback on AI-powered search capabilities and improved shopping experience
Exceptional customer support and responsiveness
Ease of installation and customization
Proactive support team
Limitation regarding product order in Shopify collections

Rating Breakdown

  • 5
    100% (47 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 96% (45)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Oct. 31, 2025

We haven’t gone live with Prefixbox yet, as it’s currently installed on our testing theme and will officially launch this Saturday. We’ve already tested it on the test theme, and since it’s powered by AI, we’re confident it will perform even better once it’s live. So far, the experience has been excellent — the support team is outstanding, very responsive, and always willing to accommodate our requests. We asked for quite a lot of customisation, and they set everything up exactly as we wanted. It’s been a real pleasure working with them so far, and we’re looking forward to seeing the full results after launch.

Store

Flexx International Ltd

Using app

16 days

5 / 5 Share

Oct. 22, 2025

Very easy to get set up. This is really going to help the shopping experience for my clients. The features are great and will convert to sales by guiding people to the products they're looking for.

Using app

19 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 14, 2025

Muy buena atención con el servicio de soporte. Estuve viendo unos videos en YouTube para aprender de mejor forma configurar la app, pero a los días, me llegó un mail de soporte técnico de la app, preguntando si necesitaba alguna ayuda. Por lo que realmente fue súper necesario. Agradezco la gestión. Y estoy a la espera de la ayuda prometida

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

¡Gracias por tu mensaje! Nos alegra que nuestro equipo de soporte haya podido ayudarte,pronto recibirás la asistencia prometida.

5 / 5 Share

Oct. 7, 2025

The onboarding team was really great! Nice personality and very helpful. I enjoyed our conversations very much. Look forward to our continued work together.

Using app

3 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much! We're glad you enjoyed the onboarding and look forward to working together further!

5 / 5 Share

Sept. 26, 2025

Gut gemacht!

Using app

1 day

Total reviews

1

Average rating

5.0

All reviews

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