Kapp Studio review for PreOrder Me

June 25, 2017

Installed the app based on positive reviews. Spent over 10 hours with support trying to install the app and get it working correctly. The support Yolanda sent several screen shots to 'prove' the app was working correctly. I asked that they use the free app JING to show clicks and results of what they were telling us to do. Only at that point - 9 hours in - did they admit there was a problem. Finally after I sent them a jing video did they admit that BOLD Product Options does not coordinate with their app. This is a known issue but was not published on their advertising or the Shopify app store. This was a waste of time for our USA shop and could have been avoided. Disappointing that the app developer did not reveal this proactively and that Shopify Support Chat gave us the referral to this app despite being told we must have an app that coordinate with BOLD Product Options.