PAL ‑ Gift Wrap, Gift Note
Shopify Gift Wrap App | Messages & Product-Level Control
Rating
4.4
feedback
17
chart
#1,001
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
6%
-
Less than a month
35%
-
Less than a year
24%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, with users praising its ease of use, customization options, and excellent customer support. Many users highlighted the gift wrap service as a standout feature that enhanced the customer experience. The support team was commended for being responsive, helpful, and quick to address any issues or customization requests. However, there were a couple of negative reviews mentioning image misalignment and confusion about the app's pricing.
Highlights
Review RSS Feed
All reviews
Nov. 21, 2025
Great app and very responsive support!
Thank you so much for the 5-star review! 😊 We’re really glad to hear that you’re enjoying the app and that you found our support responsive. Your feedback truly means a lot to us. If you ever need anything or have suggestions to make PAL even better, we’re always here to help! – The PAL Team
Nov. 21, 2025
The app is easy to set up and customize sufficiently. When I had a request about a minor display issue, I immediately received very friendly help. The gift wrap service is also very well received by our customers; it is definitely an absolute plus in the customer journey!
Thank you so much for the wonderful 5-star review! 😊 We’re delighted to hear that you found the app easy to set up and customize, and it’s great to know our team could assist you quickly with the display issue. It’s especially rewarding to hear that your customers are enjoying the gift wrap service—improving the customer journey is exactly what we aim for! If you ever have more ideas or need assistance in the future, we’re always here to help. – The PAL Team
Nov. 20, 2025
Excellent support, fast and resolutive
Thank you so much for the 5-star review! 😊 We’re really glad to hear that you found our support fast and helpful. Providing quick, effective assistance is something we care deeply about, so your feedback truly means a lot to us. If you ever need anything else or have ideas to improve PAL, we’re always here to help! – The PAL Team
Nov. 18, 2025
Please install with caution, as it caused my product images to become misaligned; it took me three days to troubleshoot this. If you notice any image misalignment, please try turning off this application.
Thank you for sharing your feedback, and we’re really sorry to hear about the trouble you experienced with image alignment. There was a brief compatibility issue affecting some stores in early October, and we released a fix for it on October 5. It looks like your installation may have overlapped with that short window, and we sincerely apologize for the inconvenience it caused. Since then, the issue has been fully resolved, and PAL now works smoothly across all product images and layouts. We appreciate you taking the time to try the app, and if you ever consider giving PAL another try, we’d be more than happy to assist with setup. — The PAL Team
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