PAL ‑ Gift Wrap, Gift Note
Shopify Gift Wrap App | Messages & Product-Level Control
Rating
4.6
feedback
22
chart
#738
All reviews
Dec. 20, 2025
Easy to use and exactly what we needed for gifting and notecard options. PALs customer service is unparalleled--I emailed with a question and had an immediate response. They went above and beyond to help me and with some specific tweaks unique to our website. Great app, great communication, great service. Highly recommend.
Dec. 11, 2025
Nice app where you can add image of the gift wraps you are offering. Also good support team who sorted out issues seamlessly.
Nov. 21, 2025
Great app and very responsive support!
Thank you so much for the 5-star review! 😊 We’re really glad to hear that you’re enjoying the app and that you found our support responsive. Your feedback truly means a lot to us. If you ever need anything or have suggestions to make PAL even better, we’re always here to help! – The PAL Team
Nov. 21, 2025
The app is easy to set up and customize sufficiently. When I had a request about a minor display issue, I immediately received very friendly help. The gift wrap service is also very well received by our customers; it is definitely an absolute plus in the customer journey!
Thank you so much for the wonderful 5-star review! 😊 We’re delighted to hear that you found the app easy to set up and customize, and it’s great to know our team could assist you quickly with the display issue. It’s especially rewarding to hear that your customers are enjoying the gift wrap service—improving the customer journey is exactly what we aim for! If you ever have more ideas or need assistance in the future, we’re always here to help. – The PAL Team
Nov. 20, 2025
Excellent support, fast and resolutive
Thank you so much for the 5-star review! 😊 We’re really glad to hear that you found our support fast and helpful. Providing quick, effective assistance is something we care deeply about, so your feedback truly means a lot to us. If you ever need anything else or have ideas to improve PAL, we’re always here to help! – The PAL Team
Nov. 18, 2025
Please install with caution, as it caused my product images to become misaligned; it took me three days to troubleshoot this. If you notice any image misalignment, please try turning off this application.
Thank you for sharing your feedback, and we’re really sorry to hear about the trouble you experienced with image alignment. There was a brief compatibility issue affecting some stores in early October, and we released a fix for it on October 5. It looks like your installation may have overlapped with that short window, and we sincerely apologize for the inconvenience it caused. Since then, the issue has been fully resolved, and PAL now works smoothly across all product images and layouts. We appreciate you taking the time to try the app, and if you ever consider giving PAL another try, we’d be more than happy to assist with setup. — The PAL Team
Nov. 10, 2025
Thank you so much for the 5-star rating! 🌟 We really appreciate your support and are so glad to know you’re enjoying PAL. We’re always here if you ever need any help or have suggestions to make the app even better! – The PAL Team
Nov. 7, 2025
Great app. Nice and simple to use and does the job perfectly. Raised a query with the dev team as we could not identify which products within an order required gift wrapping. This was amended right away. We also discovered a glitch that the team immediately fixed for us! Thank you! - 10/10
Thank you so much for your fantastic review! 😊 We’re thrilled to hear that you found PAL simple to use and that it’s working perfectly for your store. It’s wonderful to know that our team could quickly assist with identifying wrapped products and resolving the glitch for you. Your 10/10 rating and kind words mean a lot to us — feedback like this really motivates our team to keep improving and delivering the best experience possible. Thanks again for your support! – The PAL Team
Nov. 3, 2025
not free misleading
Store
Department of Tea
Using app
2 minutes
Thank you for sharing your feedback — we’re really sorry for the misunderstanding! 💛 Just to clarify, our app is completely free to use, and all existing features remain free. We recently added an optional offer to lock in a lower price for future premium features coming next month, but there’s no charge for using the current version. We truly appreciate your support and are always here to help if you have any questions or need assistance.
Oct. 20, 2025
Absolutely love this app! It lets customers easily add a special gift note while ordering — exactly what I needed for my store. The support team is excellent — I asked for a small customization, and they guided me step-by-step with great patience. Highly recommended!
Using app
2 days
Total reviews
3
Average rating
5.0
Thank you so much for your lovely review! 😊 We’re thrilled to hear that you’re enjoying the app and that the gift note feature was just what your store needed. It’s great to know our support team could guide you through the customization process smoothly — we always aim to make things as easy and helpful as possible. Your kind words and recommendation truly mean a lot to us. Thanks again for your support — and we’re always here if you have more ideas or need any assistance in the future!
Oct. 8, 2025
Great app with excellent customer service, I highly recommend it!
Thank you so much for the wonderful review! 😊 We’re thrilled to hear that you’re enjoying the app and had a great experience with our customer service. Your recommendation truly means a lot to us. If you ever need anything or have ideas to improve the app further, we’re always here to help! – The PAL Team
Sept. 17, 2025
無料でギフトラッピング対応ができるのでとても満足です
Thank you so much for your kind review! 😊 We’re delighted to hear that you’re satisfied with being able to offer free gift wrapping through the app. It’s wonderful to know it’s adding value to your store, and we’ll keep working hard to make the experience even better.
Sept. 8, 2025
Amazing app and even more amazing support. I shared feedback about the gift wrap dropdown, and the team sincerely listened and updated it right away. The result was exactly what I had envisioned. Hard to believe this level of care comes from a free app—highly recommended!
Thank you so much for this wonderful review! 😊 We’re so glad to hear that you loved the update to the gift wrap dropdown and that it matched your vision perfectly. Listening to feedback and making improvements quickly is something we truly value, so it means a lot to know that you felt cared for. Your kind words about both the app and our support really brighten our day—and your recommendation means the world to us. We’re always here if you have more ideas or suggestions in the future!
Aug. 18, 2025
Thank you so much for the 5-star rating! 🌟 Your support means a lot to us, and we’re thrilled to know you’re enjoying Present Pal. We’re always here if you need any help or have ideas to share. – The Present Pal Team
July 10, 2025
Great app for providing gift wrap options to consumers. The dev team is very helpful and friendly. Added custom features for our niche and helped with more conversions. Will recommend to all shopify stores!!
Thank you so much for your fantastic review and recommendation! 😊 We're delighted to hear that Present Pal is helping you offer a great gift wrap experience to your customers—and that our team could assist with custom features tailored to your niche. Knowing that it contributed to more conversions is exactly the kind of impact we aim for. It means a lot to us that you found our support friendly and helpful. We’re always here if you need anything further or have more ideas you'd like to explore. Thanks again for your support and for spreading the word! – The Present Pal Team