ETNA Shirts & More review for Webrex ‑ Pricing By Country
Feb. 23, 2023
I leave my feedback not immediately after installation, but after a certain period of using the application. I want to tell about the situation we are facing, perhaps it will help someone when making a decision about using the application. I installed the app, set different prices for different regions. I had a number of questions, the support service really answered very quickly. It is worth noting that different prices for different regions really appeared. Then I signed up for a paid subscription and then the most interesting thing began. The application made changes to the card of each product in my shop on shopify, after which each product turned out to be not in 2 variants, but in 22 variants, then all these changes were broadcast to my Facebook business account, and from there to Instagram. Thus, complete confusion began in my social networks, buyers began to write and ask why I have different prices everywhere, some on the website, others on Facebook and Instagram. I contacted the support service with my problem, the specialist categorically stated that their application did not make any changes to my social networks and he could not help with my problem in any way. I contacted him many times, trying to encourage him to understand the situation and connect me with the technical service, but each time I received a message from the script that the application was not making any changes and the support service could not help me. The result is that the application has confused all my sales sources (product card on the shopify website, Facebook business, Instagram store), the support service refused to understand the situation and abandoned me. I have decided to stop using this application. I will leave an addition to the review: The entire test period was completely spent by me. I just didn't need any changes from the application in my social networks and the product card on the site. However, these changes have occurred, which has absolutely destroyed my sales channels! I contacted the Shopify support service and received a response from them that the changes on the site were indeed made by the application!
Hello ETNA Shirts & More, You just leave your feedback after the completion of 4 days only after using our app without a proper understanding of the complete working of our app though we have shared with you each and every functionality of our app working so it's strange that your review is something which I don't agree and which is not right As we informed you earlier multiple times that our app works for the online store only so it doesn't work for any other social media platforms such as Facebook or Instagram as the app code doesn't load on social media sales channels, if our app code gets load then how we can solve your issue? Our App is completely theme depended so it has nothing to do with changing or adding any of your Inbuilt Product Options We tried to explain to you multiple times that our app works for the online store only but you never understand and you repeatedly asked us for the resolution over your Social Media Platform, We helped you to set up your online store within 15 minutes itself and everything was working fine with the International pricing for your online store because, with the help of our app, and it was our app only due to which you were getting the correct International Orders which was helping you in your international business with Different Pricing concept and making you profitable but though even after making your store profitable with the help of our app International Selling you have left us a 2-star review which is something I do not agree and which is not right, Your entire store setup was done from our side in your trial period itself and within 15 minutes when you were at the trial period Even Shopify also has a record of each and every International Order perfectly which you got from our app side
