Sancha Tea (Online Boutique) review for Webrex ‑ Pricing By Country

I am writing to formally raise a complaint regarding the app Pricing by Country, listed on the Shopify App Store. I have been a paying customer of this app for several years, currently on a legacy subscription plan of USD 29/month. The app has always provided support whenever needed, and I also pay annually for continued access. Now, In order to assist me with integrating the app into my new theme, I must pay an additional INR 10,000 — a support fee that was never part of the original subscription. They also stated that if I uninstall and reinstall the app, I will lose my legacy plan and be forced to move to their new pricing of USD 99/month. Effectively, this penalizes me for being an early adopter and paying consistently over the years, while offering no clear or fair justification for these sudden extra costs. This feels discriminatory and not in line with how apps on Shopify are expected to work. Merchants subscribe to paid apps with the understanding that support is included as part of the service. Introducing arbitrary, unexpected charges — especially targeting legacy users — goes against both trust and fair business practices. As Shopify is the parent platform listing this app, I request that you investigate this matter and ensure that app developers cannot impose unfair charges on long-term, paying customers. Even, they are asking extra charges for app support which is their responsiblity when we are using their app. Fraud app.