five + crew review for Print Melon ‑ Print on Demand
April 18, 2021
Overall, I would give this app a B-, maybe C+. Cons: I have had an order take 2 days to get out, and I have had one that took over 2 weeks to get out because of product availability. On darker colors they either do sublimation or screen printing (not 100% sure of the difference) and on lighter tees they do DTG printing. I have also had brand of shirts switched out without my knowledge and was explained that it was the same quality. The app can be sometimes tiresome to use and it is a long process to create one design in multiple styles(shirt, tank, sweatshirts, etc). Pros: They have a wide selection of brands and colors and most are at a reasonable price point. They also have good customer service when there is an issue. DTG printing on lighter colors is good quality. I had no problem with longer shipping because, well, it was COVID and many people were understanding. I knew the customer, but if I hadn't, I would've most likely refunded them for taking so long. My main focus is not t-shirts and they have the brand/colors I want, so it works for me. I guess my biggest issue would be the lack of updating item quantities and communication when it comes to product/orders.
Thanks for your review and comments, they are very important to us. After checking your orders, we were not sure which order took 2 weeks to ship, we always contact our users Same Day of the purchase if an item is out of stock and its not replaceable. Then we will wait for your reply, once you reply we will start processing the order. If it took 2 weeks to be delivered, please be advised that the package will be out of our control once its shipped, it may have taken 2 weeks to be delivered, but we can't really control the shipment once its picked up from our warehouse. Also, due to major stock issues, upgrading a shirt at no cost or shipping a comparable same size color item is a very common process, some apps may even charge you for this service. Our shipping times are listed underneath every product we offer where it says Shipping. It takes up to 5 business days to ship after cleared payment, we don't ship on weekends and holidays. We are working on a portal where all of our users are able to see what we have in stock, it should be ready soon. We appreciate your suggestion. Sorry to disappoint you, we will always try our best to accommodate your requests.
