FPVCycle review for Print Melon ‑ Print on Demand
May 25, 2022
We sell electronics so our demand for t-shirts is occasional at best. Recently one of our out-of-stock products was mysteriously selling as of a sudden. After investigation, it was Print Melon that modified our electronics inventory and caused a firestorm for us. We had to issue multiple refunds, apologize to many customers, spent hours in customer service, and unfortunately lost a lot of trust with our customers. The official response from Print Melon was "We checked your store and fixed the bug..." I never considered that a simple POD plugin could jeopardize our entire business like this, please be careful on what apps you grant access to your business. UPDATE: After developers have claimed to fix the nightmare error on 5/2/22 as well as replied to this review on 5/12/22 claiming the issue was fixed, the glitch again happened on 5/20/22. We are immediately ceasing all business operations with PrintMelon and moving to Gelato for our needs.
Hello, Thanks for your review. Just to be clear, we fixed the bug on your website so that it would never happen again. You gave us the access after having this inventory issue, we never had it before. We have thousands of users, and never had a single issue like this. Shopify allowed all of the apps you are currently using right now to control your inventory, not only the inventory as well as many other data. Its not us, its shopify giving this access. This could have happened from other apps you have installed unluckily we faced the issue. The bug was fixed for you so it will not happen in the future, and none of the other apps will be able to do it either. We never thought this would happen, where shopify would allow us to make changes on your other items from other apps. It is fixed now. There is no point for us to modify any of your electronic items, there was clearly a bug on your end of shopify as well as ours. Since we had a part in it, we fixed it. We apologize for this inconvenience. At least from now on no one should be able to modify any of your listings.
