Rating

4.0

feedback

15

Reviews

chart

#1,859

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    7%
  • Less than a day
    20%
  • Less than a month
    7%
  • Less than a year
    67%
  • More than a year
    0%

Reviews Summary

The reviews for the Shopify App are a mix of positive and negative feedback. Positive aspects include easy usability, good product quality, prompt customer support, and fast shipping. Users appreciate the personalized service, high printing quality, and variety of products offered by the app. However, there are negative comments regarding customer service delays, issues with personalized orders, and difficulties in getting refunds. Some users experienced challenges with shipping times and carrier options. Overall, the app seems to be popular for its quality products and user-friendly interface, but there are concerns about customer service responsiveness and order accuracy.

Highlights

Positive aspects include easy usability, good product quality, prompt customer support, and fast shipping.
Negative comments regarding customer service delays, issues with personalized orders, and difficulties in getting refunds.
Users appreciate the personalized service, high printing quality, and variety of products offered by the app.
Challenges with shipping times and carrier options.
Concerns about customer service responsiveness and order accuracy.

Rating Breakdown

  • 5
    93% (14 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    7% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

May 17, 2023

Several orders have been fine, but when it goes wrong, customer service is terrible. My customer received the correct necklace but it did not have the personalized information. Requested them to fix it. After multiple emails requesting an update it is finally on the way, but over 3 weeks from the corrected order, making it over 6 weeks from the original order. I refunded my customer because it was the right thing to do, but they are not refunding me. I am phasing out the products now. So disappointing. *** UPDATE *** Downgrading from 2 to 1 star. I had to beg them to help my customer over several weeks, yet within 5 minutes of posting this review they responded with a long copy/paste email apology requesting delete review & they will refund. They didn't even bother to fill in one of the blanks or issue the refund & it's been several days.

Using app

2 months

Total reviews

6

Average rating

3.5

5 / 5 Share

April 5, 2023

I am So Happy that I found this Drop shipping company, Even though it is not a direct phone number to call, as soon as you write to them they answer you within 24 hours or right away. The Jewelry and other customized items are extremely incredible. I tested a chain for almost a year and it never turned. I am happy to say i will forever stay with this beautiful company.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 20, 2022

great app, i have used a few POD app, 99DIY is so easy to use, their fullfillment is good too, i am happy that my customers are happy about the product, that why i am happy about the app. Win-win!

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 6, 2022

This dropshipping company is one of the best I have encountered in Shopify. They really have a personalized service. They answer your questions without delay, resolve your challenges on time, give you lots of ideas on how to use their app and especially they STRIVE to keep you happy and making money using their app. Give it a try! and get ready to have the 99DIY PRINT ON DEMAND amazing experience!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

April 20, 2022

They are super friendly, and quick reply & support. They send me some of samples. Printing quality is high and colorful. Products quality is well also. Prices are very good for marketplace. Thanks for Eve & 99diy team.

Store

Frammy

Using app

2 months

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for your review, we are glad you enjoy thoes samples. We aims to provide best POD services to you. Hope we keep long cooperation with you ❤️

All reviews

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