PrintDoors:Print on Demand
The reviews for the PrintDoors Shopify App are mostly positive, highlighting excellent customer service, quality products, and helpful account managers like Camille and Joanna. Customers appreciate the ease of use of the platform, the variety of products offered, and the responsiveness of the support team. However, there are some concerns raised about the re-authorization process, quality issues with products like puckered prints on thin materials, and delays in refunds. Overall, PrintDoors is praised for its customer service, product quality, and user-friendly interface, but there are areas that need improvement such as clearer instructions for re-authorization and quality control for products.
Camille is an outstanding agent. I have been very happy with the company and their products so far, but as I mentioned, the real difference in my experience with Prindoors is Camille. When you contact them, I highly recommend asking for her as your point of contact; she is extremely knowledgeable in all areas, knows how to handle your needs, and is also a delightful person. I am truly satisfied to have found such a professional and a friend.
Every few months they want you to RE-AUTHORIZE your store with PrintDoors... No instructions provided. I muddled through it and somehow figured it out months ago... but I cannot recall what I did back then and I'm now facing this again. Nothing will sync with my store until I get this done. Shopify help was helpful in telling me what to do... but the info it was depending on was that PrintDoors had submitted this action in their original installation (they did not). Do I completely uninstall and re-install? In Shopify, if you click on the app it just fully opens the POD and you can't do anything from there. Their Notifications page just tells you to re-authorize... The one item I ordered from them: a thin material t-shirt. The print was puckered badly (DTF printing on a too thin polyester material). When I wrote asking for a refund, they accused me of printing onto the tee after I had received it! Their people said it MUST have been stamped twice to produce such a bad result. Um... and who would have done that? I don't have the machinery to do the printing. I'm still trying to get my refund. Sometimes the result just isn't worth the effort required.
I have scouted and used many print-on-demand companies to fulfill my dropship orders. Although I am sometimes forced to use other companies due to location and speed, Printdoors has been my go-to whenever I can. I am thrilled that they have just launched a USA facility. My special account manager, Camille, is always there for me and helps me efficiently with every question. I don’t know what I would do without her. The stresses of peak season are significant, and she has immensely helped me and eased some of the burden. Camille has perfect English, high intelligence, and is a nice person. She answers quickly and clearly—she’s always on top of the game, which isn’t a given for customer support in every company. Printdoors has an extensive product selection and a great platform to work on—they have the easiest platform to create orders on. I highly recommend ordering samples to see the quality for yourself; many of their products excel over other print-on-demand factory products, even those based in the USA. Thank you, Camille and Printdoors!
Excellent customer service, quality products. I just started using them and am continually impressed with how they go above and beyond, as well as having a creative product offering.
Working with printdoors for a year. Great support and fast production time. Huge thanks for Joanna for great and fast support!
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