Cupidtrails review for Printrove ‑ Print & Dropship

Dear Cupidtrails Team, I appreciate your honest feedback here, and I’m so sorry we let you down. I want to try to explain how your order got delayed. With the lockdown being implemented in India in April, most consumers started shifting to spending online to avoid exposure in public places. When the shift happened, more and more merchants started selling online, and the number of orders that we had to fulfill increased drastically. We had not seen this coming and we were certainly not ready for that volume. As a result, your orders started getting delayed and we clearly disappointed you, falling short of fulfillment timelines and the right talent. We should have anticipated this. We know that we've let you down, but please be assured when we say that we have been able to turn this around. As of today, we've tripled our capacity and brought the fulfillment time down as well. You may place an order for any apparel and see it get dispatched within 3 to 4 working days and the operations team would be working 24/7 to bring it further down. Just so you don't miss out on this, you can email us at [email protected] and we'll place a new order for you without any charges. I hope you’ll allow us to make it up to you. You also mentioned that there was a ticket created reporting your store connection issue with Printrove. I might be wrong but I checked with everyone on our tech team as well as in our internal database, and no one recalls this happening. Do you mind following up with me on [email protected] to let me know what ticket ID was this issue reported under? My name’s Shrey, and I’d love the opportunity to talk this through with you to make it right. Thanks again for the feedback, and take care! Shrey