PriorNotify
Automate Prior Notices, easily sell and ship food to USA
Rating
3.0
feedback
2
chart
#7,263
Reviews Over Time
App Ranking
Time spent using app
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Reviews Summary
The reviews for this Shopify App are mixed. On the positive side, users praise the exceptional support service provided by the app. They appreciate the quick response time, level of detail, and care shown by the support team. However, on the negative side, users have faced issues with the app causing trouble and errors in sending notices. Some users have reported that the app fails to include all the requisite information in the notices, leading to manual rework and wasted time. The support is only available via email, with some responses taking a couple of days. Users are frustrated with the ongoing problems and delays in resolving issues, resulting in a low rating for the app.
Highlights
Review RSS Feed
All reviews
Nov. 14, 2025
The support service is exceptionally good! Response time is great and level of detail and care has been excellent!
Oct. 26, 2025
This app is giving me a lot of trouble...the majority of the prior notices I send go through to the FDA with all the requisite info, except the products! I have spent countless hours since installing this app troubleshooting it, and for 75% of the notices I sent, I had to manually redo them...making the entire point of this app somewhat questionable for me. Support is only by email...they are trying to help, but some responses take a couple days, and they are suggesting that this problem is only happening to me which I find hard to believe but I am still holding out hope to get this sorted, at which point I'll update this review, but for now it's hard for me to give it anything other than 1 star.
Thanks for your feedback! We apologize for the issues you faced. We're pleased to see you fixed the issue with your FDA Registration Number. It looks like your orders have been properly submitting since then. And thank you again for being a repeat customer! We hope this means you are now happy with our app! Please note that we offer a toll-free support number, and both live and pre-recorded demos, all on our website. But if you would like to continue communicating by email, that's fine with us too. We are committed to customer service, and look forward to immediately addressing any questions you might have.
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