PriorNotify
The reviews for this Shopify App are mixed. On the positive side, users praise the exceptional support service provided by the app. They appreciate the quick response time, level of detail, and care shown by the support team. However, on the negative side, users have faced issues with the app causing trouble and errors in sending notices. Some users have reported that the app failed to include product information in the notices, leading to manual rework and wasted time. The support provided is only through email, with some responses taking a couple of days. Users are frustrated with the troubleshooting process and question the effectiveness of the app in its current state.
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To be honest, it’s crazy that this app only has two reviews. If you ship to the US at volume, this app can save you thousands of hours. The team behind it responds to emails quickly, and they were honestly great at resolving the minor issues we had at the start. We’ve been using the app for a few months now, and I can confidently say it’s a 100% recommendation from us. To be completely fair, the app does have some minor flaws, but for us it’s been very manageable. After we finish buying labels, we log in, adjust the few shipments that weren’t sent properly, and it takes about five minutes a day. That’s compared to the few hours we used to spend manually creating FDA Prior Notice documents for each product in each order. It saved us so much time that we moved the employee who was responsible for FDA Prior Notice to a different department. He hated making them anyway, so don’t worry — no employees were harmed in the making of this review.
The support service is exceptionally good! Response time is great and level of detail and care has been excellent!
Thank you so much for your positive review. We truly appreciate you taking the time to share your experience. If you ever need assistance, we’re always here to help. Thanks again for your support!
This app is giving me a lot of trouble...the majority of the prior notices I send go through to the FDA with all the requisite info, except the products! I have spent countless hours since installing this app troubleshooting it, and for 75% of the notices I sent, I had to manually redo them...making the entire point of this app somewhat questionable for me. Support is only by email...they are trying to help, but some responses take a couple days, and they are suggesting that this problem is only happening to me which I find hard to believe but I am still holding out hope to get this sorted, at which point I'll update this review, but for now it's hard for me to give it anything other than 1 star.
Thanks for your feedback! We apologize for the issues you faced. We're pleased to see you fixed the issue with your FDA Registration Number. It looks like your orders have been properly submitting since then. And thank you again for being a repeat customer! We hope this means you are now happy with our app! Please note that we offer a toll-free support number, and both live and pre-recorded demos, all on our website. But if you would like to continue communicating by email, that's fine with us too. We are committed to customer service, and look forward to immediately addressing any questions you might have.
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