PriorNotify
The reviews are strongly mixed, but lean positive overall. Two reviewers praise the app for saving substantial time when handling FDA Prior Notice documents, especially for merchants shipping to the US at volume. They describe the workflow as much faster than doing the paperwork manually, and one reviewer says the app reduced a task that used to take hours down to only a few minutes a day. Support is also a major strength in the positive reviews, with users highlighting quick responses, helpful troubleshooting, and a high level of care from the team. On the negative side, one reviewer reports serious reliability issues, saying many prior notices were submitted without the product information included. That user had to manually redo a large share of submissions, which undermined the app’s main value proposition. Support in that case was described as email-only and sometimes slow, with responses taking a couple of days. Overall, the app appears highly valuable when it works correctly, but there are concerns about bugs, incomplete submissions, and inconsistent support responsiveness.
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To be honest, it’s crazy that this app only has two reviews. If you ship to the US at volume, this app can save you thousands of hours. The team behind it responds to emails quickly, and they were honestly great at resolving the minor issues we had at the start. We’ve been using the app for a few months now, and I can confidently say it’s a 100% recommendation from us. To be completely fair, the app does have some minor flaws, but for us it’s been very manageable. After we finish buying labels, we log in, adjust the few shipments that weren’t sent properly, and it takes about five minutes a day. That’s compared to the few hours we used to spend manually creating FDA Prior Notice documents for each product in each order. It saved us so much time that we moved the employee who was responsible for FDA Prior Notice to a different department. He hated making them anyway, so don’t worry — no employees were harmed in the making of this review.
The support service is exceptionally good! Response time is great and level of detail and care has been excellent!
Thank you so much for your positive review. We truly appreciate you taking the time to share your experience. If you ever need assistance, we’re always here to help. Thanks again for your support!
This app is giving me a lot of trouble...the majority of the prior notices I send go through to the FDA with all the requisite info, except the products! I have spent countless hours since installing this app troubleshooting it, and for 75% of the notices I sent, I had to manually redo them...making the entire point of this app somewhat questionable for me. Support is only by email...they are trying to help, but some responses take a couple days, and they are suggesting that this problem is only happening to me which I find hard to believe but I am still holding out hope to get this sorted, at which point I'll update this review, but for now it's hard for me to give it anything other than 1 star.
Thanks for your feedback! We apologize for the issues you faced. We're pleased to see you fixed the issue with your FDA Registration Number. It looks like your orders have been properly submitting since then. And thank you again for being a repeat customer! We hope this means you are now happy with our app! Please note that we offer a toll-free support number, and both live and pre-recorded demos, all on our website. But if you would like to continue communicating by email, that's fine with us too. We are committed to customer service, and look forward to immediately addressing any questions you might have.
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