![Prodigi: Print on Demand for Shopify](https://cdn.shopify.com/app-store/listing_images/034009c1e912f968640452afbd183f0c/icon/COf-msj0lu8CEAE=.jpg)
Prodigi: Print on Demand
Prodigi Print on Demand App | Print Local, Ship Global
Rating
4.0
feedback
57
chart
#321
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Reviews Summary
Prodigi has received a mix of positive and negative reviews from users. Positive aspects highlighted include the company's transparency around sustainability, quality products, range of services, and efficient print on demand for fine art prints. Customers appreciate the excellent customer service provided by Prodigi. However, some users have raised concerns about the app's interface, speed, and functionality. Issues mentioned include the lack of access to order progress, tracking numbers, and order details after submission. Some users also experienced delays, poor print quality, and difficulties in communication with support.
Highlights
Rating Breakdown
All reviews
May 14, 2024
We love Prodigi, their transparency around sustainability, their quality, their range, they really are excellent 100% recommend.
May 7, 2024
I use prodigi through etsy which works quite well. Their shopify app however is shocking! Support said it's old as an excuse to it's terrible interface and speed! Off to find another POD!
April 19, 2024
I have only beern using for a few weeks but I have tried other POD before and so far Prodigi is the cleanest, quickest, and most efficient for Fine art prints. intothemysticfinearts.com for reference! Plenty of options for services and quality is there. They are also a greener company than other POD's which I appreciate.
Dec. 15, 2023
I like Prodigi very much. Their customer service is top notch and their print and products are good quality. Did I mention I LOVE the customer service?! With that being said, HOWEVER, this app could use some work. If you put an order in manually, whether as a sample or for yourself, there is no access to what is going on, on the Prodigi side. Once you hit "submit" you cannot check for errors or order progress. There is no way to see what is being charged until after it is done. There is no way to verify shipping. There is no way to see the order progress or find the tracking number. The link for the completed order literally takes you back to your own Shopify order page which asks for you to insert tracking number, but that is not provided on the order screen. With most of the other POD apps you can follow your order progress from beginning to end. With this app, there is no capability to do that. My suggestion is to make this app function more like the Prodigi dashboard, wo we can have access to all of the information we need, without having to send multitudes of emails to customer service. As we ae in the United States, and customer service is in the UK, there is a time issue with answers. So corrections or order oversight cant be done quickly. I have actually gone back and forth about reviewing this app because I think the customer service is some of the best out there, but after spending 20 minutes searching for my order tracking number and not being able to find one, prompted me to rate this app. My final thought is if you want great service, good products, much recyclable packaging and can handle the headaches that come with the incompleteness of this app go for it. I will hang tough, but think you should be prepared.
Nov. 3, 2023
The Prodigi app within Shopify makes it so easy to add Print on Demand products to my store, making it conveniently easy for me and an excellent product for my clients.
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