Enorm Ask a question for Shopify

Enorm Ask a question

Let your Customers ask Questions and get Answers

Developer
View on App Store

Rating

4.8

feedback

14

Reviews

chart

#6,320

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    21%
  • Less than a day
    29%
  • Less than a month
    29%
  • Less than a year
    21%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with many users praising the excellent customer service provided by the team. Customers appreciate the quick response times, ease of use, and the ability to customize settings to fit their specific needs. The app is described as easy to install and set up, with responsive and helpful support from the developers. Users also highlight the app's functionality in enhancing customer communication and interaction on their online stores. However, there is a mixed review that points out limitations in customization options and integration with existing website designs, which led to some frustration for the user.

Highlights

Excellent customer service and quick response times
Ease of use and customization options
Limitations in customization and integration with existing designs

Rating Breakdown

  • 5
    86% (12 ratings)
  • 4
    7% (1 ratings)
  • 3
    7% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 100% (14)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 10, 2022

What I love the most is that i can email them any time and they will custom-modify the settings of each of my sites, to fit the model that i have developed with my q&a sections and sometimes they will transfer questions amongst my different sites. They are very responsive and good people to work with. Keep up the good work sirs!

Using app

2 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 16, 2020

This is a great app and Enorm has fantastic customer service. They responded and helped with the code upload and had everything working within an hour of my request.

Using app

About 2 hours

Total reviews

9

Average rating

5.0

3 / 5 Share

June 18, 2020

The app installs and works as it should. The two star ding is for my biggest gripe which was the configuration of how the app was developed and how it loaded. Simply put, I spent 2 days trying to integrate the app to the look and feel of my product pages. sifting through all of the code loaded into the page from another external server. The internal css was very limiting in what it would allow you to adjust/control - making it very limiting in what you were able do even with CSS over rides. The developer, was pretty much no help (useless) with integration and I understand. There are literally no site side files to modify for look and feel so anything the developer did would ding anyone else using the code. It's a hit or miss thing, either you like the basic layout options it provides or you don't. If you don't like them, you're pretty much out of luck and I would not recommend spending a ton of time trying to make it work as the way the app is designed to function, there is really not a ton of on page configuration you can do.... IMHO, not a well thought out app. In the end, it took me half a day to just simply write the code to create my own ask a question function on the product page. I could have saved 2 days by just doing that from the get go given all I wanted was for a prospective customer to be able to email me with a question on a product and know what product they were inquiring on. Update to Respond to the developer - I had no issue putting the accordion where I requested. The issue specifically was a result, as noted above, of how the code/app is pulled into the pages/site. As I noted, your design/implementation of the app is very limiting to anyone looking to make adjustments to the look and feel integration aspect. You in fact did not provide any assistance/make any effort to make the app work in the requested location - the reason you could not, is because all of the above. The code is not conducive to configuration so that one can blend the app into an existing layout design allowing for choice of placement within a product page. It may work for some designs, but clearly is not suitable for all.

Using app

4 days

Total reviews

8

Average rating

4.4

Developer Reply

We are very sorry for the issue you faced with our app.We would be very happy to help you with app installation, it is just the location you requested was in between the accordion and the app can not work in between the codes. But you already added the code in another location. When you emailed us , you did not ask for other things and never mentioned if anything was not working for you. We never denied to help you, we are always ready to help our customers and provide good customer support.

4 / 5 Share

Nov. 4, 2019

Easy, cheap, well made. Good app, would recommend for your store.

Using app

8 months

Total reviews

1

Average rating

4.0

5 / 5 Share

April 10, 2018

wow, that was very quick and easy to setup and install! I was even able to use it as a Live discussion board in literally seconds plus I can easily modify the font colors and sizes and the layout! Cool beans! Greetings from http://www.leeches.com :)

Using app

24 minutes

Total reviews

3

Average rating

5.0

All reviews

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