Enorm Ask a question
Let your Customers ask Questions and get Answers
Rating
4.8
feedback
33
chart
#10,611
All reviews
Rating Breakdown
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Jan. 10, 2022
What I love the most is that i can email them any time and they will custom-modify the settings of each of my sites, to fit the model that i have developed with my q&a sections and sometimes they will transfer questions amongst my different sites. They are very responsive and good people to work with. Keep up the good work sirs!
April 30, 2021
It lacks two important features: Allow customers to write the question Automatically add the question field to all products.
Nov. 16, 2020
This is a great app and Enorm has fantastic customer service. They responded and helped with the code upload and had everything working within an hour of my request.
June 18, 2020
The app installs and works as it should. The two star ding is for my biggest gripe which was the configuration of how the app was developed and how it loaded. Simply put, I spent 2 days trying to integrate the app to the look and feel of my product pages. sifting through all of the code loaded into the page from another external server. The internal css was very limiting in what it would allow you to adjust/control - making it very limiting in what you were able do even with CSS over rides. The developer, was pretty much no help (useless) with integration and I understand. There are literally no site side files to modify for look and feel so anything the developer did would ding anyone else using the code. It's a hit or miss thing, either you like the basic layout options it provides or you don't. If you don't like them, you're pretty much out of luck and I would not recommend spending a ton of time trying to make it work as the way the app is designed to function, there is really not a ton of on page configuration you can do.... IMHO, not a well thought out app. In the end, it took me half a day to just simply write the code to create my own ask a question function on the product page. I could have saved 2 days by just doing that from the get go given all I wanted was for a prospective customer to be able to email me with a question on a product and know what product they were inquiring on. Update to Respond to the developer - I had no issue putting the accordion where I requested. The issue specifically was a result, as noted above, of how the code/app is pulled into the pages/site. As I noted, your design/implementation of the app is very limiting to anyone looking to make adjustments to the look and feel integration aspect. You in fact did not provide any assistance/make any effort to make the app work in the requested location - the reason you could not, is because all of the above. The code is not conducive to configuration so that one can blend the app into an existing layout design allowing for choice of placement within a product page. It may work for some designs, but clearly is not suitable for all.
We are very sorry for the issue you faced with our app.We would be very happy to help you with app installation, it is just the location you requested was in between the accordion and the app can not work in between the codes. But you already added the code in another location. When you emailed us , you did not ask for other things and never mentioned if anything was not working for you. We never denied to help you, we are always ready to help our customers and provide good customer support.
Nov. 5, 2019
This is a great app to help customers answer any questions they might have about the item. Which will lead to more sales. The app is easy to install and works well with no known issues.
April 10, 2018
wow, that was very quick and easy to setup and install! I was even able to use it as a Live discussion board in literally seconds plus I can easily modify the font colors and sizes and the layout! Cool beans! Greetings from http://www.leeches.com :)
Feb. 6, 2018
Perfect fit, fast shipping, Did some research, determined the timer was the problem, ordered the unit. Your web site said it would ship the same day, and to my joy, I had the timer within 24 hours. And within just a few minutes I had the new timer replaced and the 20 year dryer was running like new.
Jan. 4, 2018
Easy to figure out and use. The team was very prompt and helpful getting a little bit of custom coding done.
Nov. 8, 2017
Definitely recommend! Easy to use and install. Customer service is excellent with fast responses.
Nov. 2, 2017
The team helped me get the app installed which was incredibly helpful (I hate having to mess around with code in the backend).
Oct. 31, 2017
I think this app will be great! had trouble embedding the code but the staff were SUPER quick to respond to my email and set me up properly
Oct. 25, 2017
Amazing app!!! Great customer service all the time. Team, Don't loose the pace and hospitality what you have right now. this should be your strength!!!! Keep up doing the innovation.
Oct. 15, 2017
The best customer support on shopify , answer in a minutes and the app looks good. Thank you !
Oct. 14, 2017
The great app works very well with my shop and I really appreciate the author's assistance in helping me installing and fix the code. Good recommendations!